Tusken light speed bundle

I want some answers I went to purchase the tusken light speed bundle for some reason my bank flagged it as fraud I assured them it was not. Then the payment went through but I was instead charged twice by EA and I was not even given the tusken bundle! I have talked to support for the past day or so now and was told that they can't give me a refund and we can't give you the light speed bundle. What a joke I love this game but to no only rob me but when I present you with screen shots of me purchasing the bundle and it not applying to my account and them refuse to just give me the rewards how awful and dumb of EA. I have been more than understanding but I want some answers and I want my bundle!