Product: Star Wars: Galaxy of HeroesPlatform:Apple iPhoneWhat type of device are you experiencing the issue with? iphone 6OS Version ios 12.2Ally Code: (Find it here: http://bit.ly/AllyCode ) 561-977-874What type of issue do you have? OtherHow often does the bug occur? Occasionally (10% - 49%)Summarize your bug Every time TW is live, the game is affected by several crashes, both in TW and in other areas... this is painful in both arenas, since we lost free attemptsSteps: How can we find the bug ourselves? Several players have this problem at each TW.... of course it doesn't affect everybody. This problem was relevant time ago, then was apparently solved.... lastly, it came back with Darth Revan update.Connection Type WifiPlease select your region EuropeCountry ItalyTW is back and app crashes are back.... ☹️I lost my first attempt in fleet arena.... worried about today and tomorrow....

Hi @alepalermo79 and thank you for the report. We are aware that the game is crashing more often on iPhone 6 and older devices and are already working on a solution.

TW is back and app crashes are back

20 Replies

EA_HighCommand
EA QV Team
7 years ago
Hi @alepalermo79 and thank you for the report.

We are aware that the game is crashing more often on iPhone 6 and older devices and are already working on a solution.
DizzySmoke420
7 years ago
I have a iphone 6 so seems to fit if you guys seem to know the issue. Hopefully can get resolved soon, very aggravating.
DRkwcrusher
7 years ago
The entire game is unplayable for me at the mo, TW crashes and other battles too, entered ship battle, crashed immediately after I selected the fleet to battle. Hopeless
_0s1r1s_Reb0rn_
7 years ago
Ipad as well
I suspect its just everyone
Read about 20 threads of this flavour here and in tech issues
(At least ppl cant see them on the forum!!)
They treat every single person like its their fault or somethings wrong with your device
Thinking about just moving on, seriously
Kaipyro
New Veteran
7 years ago
So another week. Another tw. Still no fix or even a eta on a answer. I lost a tw battle today, and one in each arena. All because of the crashes.
This is will be my last few days playing this game unless I hear of a resolution. Totally sick of the lack of communication
Player_s3hot5tl
7 years ago
I’ve never reported a problem before as they’re usually solved in a decent amount of time. However, this is affecting GA, arena, ship arena, as well as affecting my guild as I’m not performing as well in TW. So basically all aspects of the game. It crashes ALL THE TIME! At least 5-10 times a day. I’m using an iPad mini mostly, but it also happens on my iPhone, all updates are installed everywhere, and restarting did nothing.
_0s1r1s_Reb0rn_
7 years ago
Was just coming to post this, i see its not just me
I was told they were working on it but that was 3 tws ago
I think they just wanted me to go away
I think i will!
_0s1r1s_Reb0rn_
7 years ago
Yep ipad too, same here
I really dont think anything will be done
One of the forum goons even told me to upgrade my device
tcmitchell21
7 years ago
First battle but It happened to me on a Samsung Tab S2
Darth_Intrepidu
7 years ago
Aaaaand the crashes are back again-again-again...
Just had two forced crashes in less than 10 minutes during two battles... I gotta say, this recent QoL update has proven to be the best so far... (sarcasm) ... imagine having to buy a new iPhone Xs in order to play this game now... makes you wonder if CG made some kind of deal with manufacturers of phones? haha... to make everyone with an older model phone buy a new one 👻👻👻 (jk)