Product: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? samasung j7OS Version 7.1.1Ally Code: (Find it here: http://bit.ly/AllyCode ) 259-193-928What type of issue do you have? Missing RewardsHow often does the bug occur? Rarely (0% - 9%)Summarize your bug last territory wars didnt appear for me to join in. Steps: How can we find the bug ourselves? no ideaConnection Type MobilePlease select your region North AmericaCountry United StatesProduct: Star Wars: Galaxy of HeroesPlatform:Android PhoneWhat type of device are you experiencing the issue with? samsung galaxy j7OS Version 7.1.1Ally Code: (Find it here: http://bit.ly/AllyCode ) 259-193-928What type of issue do you have? Missing RewardsHow often does the bug occur? Rarely (0% - 9%)Summarize your bug the guild territory war for 4/15/18 didnt show up for me to join. did not appear in my guild event section nor did the small round reminder icon appear on the main screen Steps: How can we find the bug ourselves? no ideaConnection Type MobilePlease select your region North AmericaCountry United Statesno additional information other then it didnt show up and couldnt join and missed out on event rewards.

Thought it was strange that I hadn't seen a second one of these, they have been running in back to back pairs. Guild chat and Band discussions today made.me.realize it was going on... I just can't.see it.

I'm personally less concerned with getting or not getting the rewards from a given war than I am in the fact that they have the potential to disappear in a way that prevents sign up (or participation after sign up occurs). As a guild officer, being able to coordinate where defenses will be placed is occasionally my responsibility ... and even when that task isn't mine, it is somewhat difficult to push for all members participation when we cannot even guarantee our own. And have no way of ensuring THEY have the option to sign up or not. So... what can we do to help you find/identify this problem beyond what is already posted?As a note of observation I can't think of the last time I saw the Territory Battles (Hoth-Rebel) event four or more days in advance in the Guild Events panel. And THAT appeared there around the same time that I should have started seeing the second Territory War show up for sign up phase. Is it possible that the TB Hoth-Rebel event being in there/visible somehow obscured the TW?

Me too...I saw it preview phase and joined, but it suddenly disappeared after the last update. So i thought it had been delayed, but I knew it today because the guild members asked me ‘why you hadn't participated?’Well.. the war had already begun and I couldn't join it.

Hi @Tmiller818 and thank you for the report. Sorry to hear that you've missed the previous Territory War due to the missing notification. We've checked your account but were unable to replicate any issue with the notification. We were also able to see that you successfully joined the current Territory War, which is great.

So you official reply is too bad so sad sucks to be you?Not going to give me the rewards of the missed tw, as if you look at my history ive joined and participated in every tw so far.

TW Not showing up | EA Forums

15 Replies

Jaesic
8 years ago
Thought it was strange that I hadn't seen a second one of these, they have been running in back to back pairs. Guild chat and Band discussions today made.me.realize it was going on... I just can't.see it.
Anonymous
8 years ago
Me too...I saw it preview phase and joined, but it suddenly disappeared after the last update. So i thought it had been delayed, but I knew it today because the guild members asked me ‘why you hadn't participated?’
Well.. the war had already begun and I couldn't join it.
EA_HighCommand
EA QV Team
8 years ago
Hi @Tmiller818 and thank you for the report.

Sorry to hear that you've missed the previous Territory War due to the missing notification. We've checked your account but were unable to replicate any issue with the notification. We were also able to see that you successfully joined the current Territory War, which is great.
Anonymous
8 years ago
So you official reply is too bad so sad sucks to be you?
Not going to give me the rewards of the missed tw, as if you look at my history ive joined and participated in every tw so far.
EA_HighCommand
EA QV Team
8 years ago
Hi @Tmiller818 and thank you for the reply.

For any missing rewards, please contact our customer support (all details how to do so can be found here: https://help.ea.com/en-us/help/star-wars/star-wars-galaxy-heroes/how-to-contact-support-for-star-wars-galaxy-of-heroes/).
Jaesic
8 years ago
I'm personally less concerned with getting or not getting the rewards from a given war than I am in the fact that they have the potential to disappear in a way that prevents sign up (or participation after sign up occurs). As a guild officer, being able to coordinate where defenses will be placed is occasionally my responsibility ... and even when that task isn't mine, it is somewhat difficult to push for all members participation when we cannot even guarantee our own. And have no way of ensuring THEY have the option to sign up or not. So... what can we do to help you find/identify this problem beyond what is already posted?
As a note of observation I can't think of the last time I saw the Territory Battles (Hoth-Rebel) event four or more days in advance in the Guild Events panel. And THAT appeared there around the same time that I should have started seeing the second Territory War show up for sign up phase. Is it possible that the TB Hoth-Rebel event being in there/visible somehow obscured the TW?
Anonymous
8 years ago
Yeah I am the leader of my Guild and there is no TW in my events but everybody in my guild is doing TW!!!
taxingpear94
8 years ago
I'm running an Iphone 6 and it has nothing to do with notifications, it has everything to do with the stupid event not being listed.
Anonymous
8 years ago
Same thing happened to me with this week’s TW. Really annoying. I needed those rewards.
Mignod
Seasoned Newcomer
7 years ago
I'm currently having this problem and Tech support sent me here. did not even see it to join.

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TW Not showing up

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