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taygreen1995's avatar
taygreen1995
5 years ago
Solved

Two accounts logged into google play

Product: Star Wars: Galaxy of Heroes Platform:Android Tablet What type of device are you experiencing the issue with? Android Phone / Tablet (Samsung) and Windows 10 OS Version Android 11 and Win ...
bug
  • EA_HighCommand's avatar
    EA_HighCommand
    5 years ago

    Hi @taygreen1995 and thank you for the report.

    It could be that you accidentally linked your account 2 to the Google account that you had linked to account 1 (and unlinked it from account 1 in the process). Another possibility is that your Google and/or SWGOH account got compromised. We strongly recommend securing your accounts (including email accounts) by changing passwords etc. and get in touch with our support asap to get this sorted.

EA_HighCommand's avatar
EA_HighCommand
Icon for EA QV Team rankEA QV Team
5 years ago

Hi @taygreen1995 and thank you for the report.

It could be that you accidentally linked your account 2 to the Google account that you had linked to account 1 (and unlinked it from account 1 in the process). Another possibility is that your Google and/or SWGOH account got compromised. We strongly recommend securing your accounts (including email accounts) by changing passwords etc. and get in touch with our support asap to get this sorted.

  • taygreen1995's avatar
    taygreen1995
    5 years ago

    It appears I've done your first suggestion and unlinked the account and can no longer get into the account. I've tried talking to the support option but nobody seems to be able to help me. Do you have any suggestions on how I can get that account back?

  • taygreen1995's avatar
    taygreen1995
    5 years ago
    @EA_HighCommand It appears I've done your first suggestion and unlinked the account and can no longer get into the account. I've tried talking to the support option but nobody seems to be able to help me. Do you have any suggestions on how I can get that account back?
    • EA_HighCommand's avatar
      EA_HighCommand
      Icon for EA QV Team rankEA QV Team
      5 years ago

      Hi @taygreen1995, do you have a ticket number from your contact with support? I can see if I can get it raised to the right person to help you here.

      • taygreen1995's avatar
        taygreen1995
        5 years ago
        @EA_HighCommand Thank you, I really appreciate it! I didn't really understand what happened at first so maybe that's the confusion.

        Case ID: 85885661

        Overwritten account: (account I can't access anymore)
        Player Name: GrandMastrYoda
        Ally Code: 752493964

        Other account: (guest account signed into facebook, but now pulls up when I log into my Google Play account for the account above)
        Player Name: MastrYoda
        Ally Code: 929317914

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