Forum Discussion

Seasoned Newcomer

3 years ago

Solved

Unable to access a required internet resource message at the game lunch

Hello, From about 1h I'm not able to start the game. It hangs on splash screen (Loading cantina) with message "Unable to access a required internet resource..." My internet connection works so it's...

technical issues

Player_v03idoau
3 years ago
Yep. Game was back online and running 30 mins ago

s32orainrv3p

3 years ago

@EA_Gunner @EA_Lanna please respond

EA_Lanna
Community Manager
3 years ago
Marked as the Solution for Visibility Purposes

Hi folks, (thanks for the tag @s32orainrv3p)

Could you pop the following details in your replies please?

What type of device are you experiencing the issue with?

OS Version:

Ally Code: (Find it here: http://bit.ly/AllyCode )

Wifi/Mobile connection:

Troubleshooting steps tried:

Could someone share a screenshot of what you're seeing also please? It can help to have a visual sometimes.

Thanks,

EA_Lanna
- jtcone
  3 years ago
  This is the error message.
  - EA_Lanna
    Community Manager
    3 years ago
    Excellent, thank you @jtcone!
- Tiggerklavs
  3 years ago
  Ally code: 675161387 (DarkBananaBot)
  OS: iOS 16.5.1 and Bluestacks
  Device: iPhone (PC with Bluestacks)
  Wifi
  - jtcone
    3 years ago
    Not sure if it was luck or what but I was able to log in just now.
- Tiggerklavs
  3 years ago
  Seems to work again for me