Unable to access SWGOH Webstore for 5+ days – Retry loop (Ally Code 386-729-384)
Hello,
I have been completely unable to log into the Star Wars: Galaxy of Heroes Webstore since the evening of 16 August 2026.
What happens:
I enter my email → receive the verification code → enter the code → get a blank white page → redirected back to the login screen with “Retry”. This happens every time.
Account details:
- Ally Code: 386-729-384
- Email: [edit: email address removed]
- Platform: iOS (iPhone 13, iOS 26.6)
Important findings from EA Help:
Support confirmed that another EA account is currently linked to my SWGOH account. They also stated this is a known issue that the development team is working on. My previous support chat was then closed.
What I have already tried:
- Password reset
- Multiple devices and browsers (including Incognito)
- Different networks
- Game Center sign-out / sign-in
- Attempting to link/unlink on a second device
- Logging in with a secondary Apple ID email
None of these resolved the Retry loop.
I can successfully log into the Webstore with other EA accounts linked to different SWGOH accounts — the problem is isolated to this specific account.
Impact:
I have already missed well over 750 crystals plus a significant amount of energy from the daily reward crates and the Coaxium Heist.
I have opened multiple support tickets/chats. The latest one is under “Missing Items – Can’t access the store”.
Could a community manager or higher-tier agent please look into forcing a clear of the conflicting EA link so I can access the Webstore again? I would also like to request compensation for the free rewards missed during this multi-day lockout.
Thank you.
