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Anonymous's avatar
Anonymous
Not applicable
8 years ago

Unable to communicate with chat server

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPhone
What type of device are you experiencing the issue with? iPhone 8
OS Version 11.2.2
Ally Code: (Find it here: http://bit.ly/AllyCode ) 568838673
What type of issue do you have? Network/Connection
How often does the bug occur? Often (50% - 99%)
Summarize your bug I get an error “unable to communicate with chat server” about 95% of the time I try to chat in game. I have tried both WiFi and cell data, restarting the phone and game, have even had this problem continue with my new phone.
Steps: How can we find the bug ourselves? I don’t know. Happens almost all the tome for me
Connection Type Wifi
Please select your region North America
Country USA
‌ I get an error “unable to communicate with chat server” about 95% of the time I try to chat in game. I have tried both WiFi and cell data, restarting the phone and game, have even had this problem continue with my new phone.

4 Replies

  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago
    Hey, we checked your account and were unable to find any issues. Can you please try to reinstall the game and let us know if the issue remains? Thanks.
  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago
    It did not help. I get the same error
  • CG_MindTricks's avatar
    CG_MindTricks
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    8 years ago
    Sorry to hear that didn't help. The only other thing that you can do is to try to connect to a different Wi-Fi as the error you mentioned above only occurs when there are connectivity issues. If you create a help ticket from in game, our customer support team can help you with further connectivity troubleshooting.
  • Anonymous's avatar
    Anonymous
    Not applicable
    8 years ago
    There aren’t connectivity issues. I didn’t know what else to select. This happens on various WiFi connections and mobile connections. Every other aspect of the game, I can connect with no issue.

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