Forum Discussion

Danglymemes's avatar
Danglymemes
8 years ago
Solved

unable to join guild due to error message about territory battles

Product: Star Wars: Galaxy of Heroes
Platform:Apple iPad
What type of device are you experiencing the issue with? air 2
OS Version latest
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug player trying to join the guild gets message "A PLAYER CANNOT PARTICIPATE IN TERRITORY BATTLES WHILE NOT IN A GUILD" heres the thing, theres no TB in progress.
Steps: How can we find the bug ourselves? not sure
Connection Type Wifi
Please select your region North America
Country usa

‌

bug
  • Anonymous's avatar
    Anonymous
    8 years ago

    I can confirm that I was able to rejoin my guild after some tinkering around. 

    When that message appeared, i couldn't access anything related to guilds (guild events, guild store, etc) and for all intents and purposes it showed that I wasn't in a guild.  When my guild leader checked the guild roster, it showed that I was in the guild and they were at 50/50 members.  Unfortunately for me, with no way to access the guild portions of the game I wouldn't have been able to join TW.

    We were able to resolve the issue by having the guild leader boot me from the guild, then I used the Guild Search feature to seek out my guild and request an invite.  Once I received an invite in that manner I was able to rejoin my guild properly and access guild content correctly.

    Hopefully this can act as a guide for others who encounter a similar situation.

    Cheers!

10 Replies

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hi @Danglymemes and thank you for the report.

    Unfortunately, you didn't provide your ally-code, but we've checked the guild you've were invited to and they have 44 members at the moment. We you able to accept the invite later on?

  • Anonymous's avatar
    Anonymous
    8 years ago

    I’m running into the same issue where i am unable to accept an invite into a guild despite the fact that a territory war hasn’t started yet.  My ally code is 163-634-917

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hi @Archie13005 and thank you for your post.

    We've checked your account and verified that you've successfully joined the "Empire Mandałore" guild yesterday. Please let us know if you are having still a guild issue.

  • scuba75's avatar
    scuba75
    Legend
    8 years ago

    There is some weird bug where if you leave the guild somehow it still keeps you in the guild

    Notice in the chat I left the guild. Until I was also removed i could not come back in and it showed guild at 50/50

  • scuba75's avatar
    scuba75
    Legend
    8 years ago

    @EA_HighCommand I am back in the guild. The work around is to have an officer go and boot your "ghost account" and then you can rejoin. This happened to me on 08/09/2018 between the last 2 TW's. Here is my ally code 992-545-642. Not sure if it will help or not.

  • EA_HighCommand's avatar
    EA_HighCommand
    Icon for EA QV Team rankEA QV Team
    8 years ago

    Hi @scuba75 and thank you for the ally-code and the additional information, much appreciated!

    We have a look into it.

  • Anonymous's avatar
    Anonymous
    8 years ago

    I can confirm that I was able to rejoin my guild after some tinkering around. 

    When that message appeared, i couldn't access anything related to guilds (guild events, guild store, etc) and for all intents and purposes it showed that I wasn't in a guild.  When my guild leader checked the guild roster, it showed that I was in the guild and they were at 50/50 members.  Unfortunately for me, with no way to access the guild portions of the game I wouldn't have been able to join TW.

    We were able to resolve the issue by having the guild leader boot me from the guild, then I used the Guild Search feature to seek out my guild and request an invite.  Once I received an invite in that manner I was able to rejoin my guild properly and access guild content correctly.

    Hopefully this can act as a guide for others who encounter a similar situation.

    Cheers!

  • scuba75's avatar
    scuba75
    Legend
    8 years ago

    Yeah work around is basically 

    1. Have another guild officer check guild size and if you are still in the guild

    2. If you are but you ally/stat page shows no guild have them boot you

    3. Search for your guild and send a request

    @EA_HighCommand one thing I am hearing that seems to contribute to this bug is having an invite sent to you. If you search and request the issue doesn't seem to happen. 

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