Forum Discussion

8 years ago

Unable to launch the game since the 11/08 update

Since the update hit today I can't load the game, I always get stuck on the "Loading Cantina" stage at the loading screen. I have already restarted the phone and disabled the wi-fi, none of those wo...

technical issues

CG_MindTricks

EA Staff (Retired)

8 years ago

Hi all, can you please try to:

1. Clear the cache on your device

2. Uninstall the game

3. Restart the device

4. Reinstall the game

You can find out how to do the above troubleshooting steps here:

https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/

If the issue remains after trying the suggested fix, please provide your Ally Code.

Thank you.

Anonymous

8 years ago

Approved

I'm afraid I followed each of the steps and still ran into the issue of being prompted to log into Google Play and then not being permitted to (screen just repopped the prompt without ever going to login window.) My ally code, I believe, is 667586241.

Anonymous
8 years ago
Approved
Aha--found the issue. Somehow or another, my Play Store app had been disabled, and I suppose the update had a status check that kicked me out. Not sure why it behaved that way (timing was funny), but I'm good to go now, at least.