Forum Discussion

Not applicable

2 years ago

Solved

Unable to load after update

Product: Star Wars: Galaxy of Heroes
Platform:iOS
What type of device are you experiencing the issue with? iPhone 12 Pro Max
OS Version 17.4.1
Ally Code: (Find it here: http://bit.ly/AllyCode ) 217714786
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I could login fine yesterday, even after announcement that some people were unable to login after the update and that issue was fixed. Today, I cannot get into the game. I get stuck on the load screen with “loading cantina” in the corner. No amount of forced restarts of the app helps.
Steps: How can we find the bug ourselves? Whatever changes were done in the last 12 hours adversely impacted me, so I assume those changes are where you would look
Connection Type Mobile
Please select your region North America
Country USA

‌

Already described above.

bug

EA_Gunner
2 years ago
@1bd5baa5437d3d73 Thank you for your report. We have now brought this to the attention of the team for further investigation.

16 Replies

EA_Gunner
EA QV Team
2 years ago
@1bd5baa5437d3d73 Thank you for your report. We have now brought this to the attention of the team for further investigation.
FFSSalazar
Not applicable
2 years ago
I'm also having a problem like this game keeps freezing/crushing since last update, even if I reinstall game multiple times, clear data and cache, restart the phone it doesn't work. I'm using android honor magic 5 pro.
Vladichoka
New Rookie
2 years ago
Three day after the update my game is keep freezing at anything, it's unplayable! I can't even complete the daily tasks, I'm loosing 2nd round of grand arena, i can't continue conquest! My guild is counting on me for the attack phase on TW! It's not serious to let this massive issue be for 3 days already!!!!!!
If you want to sell your bundles make sure the game is working!!
nurullah81
Not applicable
2 years ago
I use honor 90 too and ı dont open either its get frozen
nurullah81
Not applicable
2 years ago
I use honor 90 too and Still dont working, I cant open the game. My gac get burning
nurullah81
Not applicable
2 years ago
@EA_Gunner my game still don't working. I lost my all gac because of this. İts get frozen and cant opened