Need help routing recent account-association failure to technical support

I’m hoping a Community Manager can help me find the correct human support path.

My old account, Dack/DackVigil, successfully loaded on this same iPhone about  3 weeks ago after I had been away from SWGOH for years. I suffered a severe brain injury, and so much had changed that to help manage the overwhelming changes, I created a separate account, Sam, using a different email so I could go through the new-player experience and relearn the game. I never intended to abandon Dack.

When I later tried to return to Dack using the original Google Play account associated with it, Dack did not load. Instead I got a new Mol Eliza account. I still control the original Google account and have its historical SWGOH purchase receipts.

I’ve now spent almost two weeks trying to get help. In-game support repeatedly cycles back to requiring Dack’s Player ID or Ally Code—the identifiers I’m trying to recover. The web-help route has also repeatedly dead-ended in automated/self-service flows before anyone can actually examine the problem.

One advisor finally understood that this may be an account-association / identity-resolution problem, particularly because Dack successfully loaded on this physical iPhone only weeks before the failure. But that was days ago, and I have not been able to confirm that anyone with technical access is actually reviewing it.

I also have a cognitive disability, which makes repeatedly reconstructing a long support history especially difficult. This forum post is genuinely the last route I can think of to get the problem in front of someone who can tell me where it belongs.

I am not asking forum members to recover the account. I’m asking how to get this recent account-association failure routed to the appropriate EA/CG technical team for human review.

I can provide Player IDs, device details, receipts, and the existing support history privately if a staff member needs them. I’m posting from the EA account associated with my newer Sam account; Dack is the older account I need help identifying.

I have loved playing Sam, and bought a bunch of bundles. I don’t want to lose this account. And I really want my original home. If anyone can help or advise. I’ll do whatever you want. 

Thank you,

Daniel

EA_HighCommand EA_Lanna — I’m sorry for the direct tags. I found another account-association thread where EA_HighCommand mentioned that the QV team does not actively monitor this section and that tagging helped get the issue seen. If either of you can point this to the appropriate team, I’d be very grateful.