Forum Discussion

sh00tinspitb's avatar
3 years ago

Unable to log in: Issue with Connection

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG v50S
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I am unable to connect with my account. Error message keeps popping up saying "there is an issue with your connection."
Steps: How can we find the bug ourselves?
Connection Type Mobile
Please select your region Asia
Country Malaysia

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? LG V50S
OS Version 12
Ally Code: (Find it here: http://bit.ly/AllyCode )
What type of issue do you have? Network/Connection
How often does the bug occur? Every time (100%)
Summarize your bug I am unable to connect with my account. Error message keeps popping up saying "there is an issue with your connection."
Steps: How can we find the bug ourselves?
Connection Type Wifi
Please select your region Asia
Country Malaysia

I am unable to connect with my account. Error message keeps popping up saying "there is an issue with your connection." I have tested my connection on mobile data and wifi and both connections are working for other apps except SWGOH. I have tried uninstalling and reinstalling the app. When not signed into my account I am able to open the app until the cantina but once I sign in it shows the error message once again.

3 Replies

  • @EA_Gunner I've tried all the steps including reinstalling the app, clearing app data and cache, restarting the phone, updating the app and updating my OS. Nothing seems to work.

    When I click into the app without signing into my Google Play then it works
  • I'm facing the exact same issue. Been unable to log in all day. Same country

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