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Xeroproject's avatar
Xeroproject
Seasoned Newcomer
2 days ago

Unable to login with Google Play Account

On application load, the app attempts to login to Google Play and fails, then brings up the New Account or login with Google Play account window.  When selecting my Google Play account that I have used for years (and successfully used as recently as 10 hours ago), the app states that the login failed, "Session Expired, either it has been 24 hours since you last logged in or your account is logged in on another device."

This has persisted through an app restart and a phone restart.

This has persisted through a cache clear and fully uninstalling and reinstalling the app via the Google Play store.

I usually experience this if I have logged into the game on the app and then I go access the EA webstore for the daily free energy, but even when I manually log out of the webstore this is persisting.

Are there technical issues with connectivity with Google Play logins today or is this just my account that is fubar? Ally code 642298498

 

10 Replies

  • bodger-uk's avatar
    bodger-uk
    Seasoned Newcomer
    2 days ago

    This is happening to me too. It was fine at 12:00 BST because I logged in to get my extra energy. When I tried again at 18:00 BST I get the above issue. I've done exactly the same troubleshooting steps outlined above, and I've tried it on my phone and tablet. Same issue.

  • MiniAriaCurran's avatar
    MiniAriaCurran
    Seasoned Newcomer
    2 days ago

    same issue here, only seems to affect mobile, PC worked. I've cleared cache and data, and reinstalled the app, the error message persists

  • Same issue here, I wasn't able to login to get my extra energy.  Cleared cache and data, restarted phone.  Issue is still persisting.

    Edit: still unable to login 8 hours later

  • Yeah I am having the same problem and it is happening on both my phone and my tablet.

  • Still unable to log in with same issue. 

    I even took my phone to T-Mobile and the guy pointed out that there was an Android update. I updated, deleted the game, restarted, reinstalled, etc in various orders. 

    No luck.

  • MiniAriaCurran's avatar
    MiniAriaCurran
    Seasoned Newcomer
    9 hours ago

    if your google account is linked to your ea account, try sign in as guest, then connect with the EA account, that worked for me.

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