EA help referred me to you, my CASE #172234128My account was banned and I lost all accumulated gameplay. I spent a lot of money and time on the development of this account. Please fulfill one of the requests: unban my account, return the money, or give me the opportunity to use the purchased game packages in a new game account.[edit: email address removed]Nick name:BERSERKPlayer ID: zRKA-GfhSme7FN-erC2cyg

@ddb2e0cd435b6b3b well your little brother killed your account. LucifersDaddy or Leviathan are both proxy accounts. DM's to them will be delivered to a ticket system of EA.If your ban will not be lifted you will never hear anything back. And that will be the case here for sure. Because as you said cheating was done. And they will see it in the logs.They are pretty harsh to cheaters. Even if thousands of dollars have been spended to the game, the ban will not be undone if cheating was detected

@ddb2e0cd435b6b3b Same way you contacted LucifersDaddy, via DM on the official forums. CG_Leviathan.Yes, all messages are read and reviewed.

@ddb2e0cd435b6b3b if you are caught cheating and banned you loose all content associated with that account. If you have not cheated you can do a ban appeal.If you have cheated you will get nothing and thats rightfully as of ToS.

The problem is that my younger brother had access to the game on the computer and when I was banned, he admitted that he used cheats several times, I'm still angry at him.. I'm ready to pay for the unban so that you understand that this account is important and valuable to me.

I also wrote to CG_LucifersDaddy, but he does not respond. His profile states that he has not been active for 2 years.https://forums.galaxy-of-heroes.starwars.ea.com/profile/discussions/CG_LucifersDaddy

Unban or return my money please | EA Forums

12 Replies

barbarossa5
Seasoned Ace
2 years ago
@ddb2e0cd435b6b3b if you are caught cheating and banned you loose all content associated with that account. If you have not cheated you can do a ban appeal.

If you have cheated you will get nothing and thats rightfully as of ToS.
ddb2e0cd435b6b3
2 years ago
The problem is that my younger brother had access to the game on the computer and when I was banned, he admitted that he used cheats several times, I'm still angry at him.. I'm ready to pay for the unban so that you understand that this account is important and valuable to me.
ddb2e0cd435b6b3
2 years ago
I also wrote to CG_LucifersDaddy, but he does not respond. His profile states that he has not been active for 2 years.
https://forums.galaxy-of-heroes.starwars.ea.com/profile/discussions/CG_LucifersDaddy
barbarossa5
Seasoned Ace
2 years ago
@ddb2e0cd435b6b3b well your little brother killed your account. LucifersDaddy or Leviathan are both proxy accounts. DM's to them will be delivered to a ticket system of EA.

If your ban will not be lifted you will never hear anything back. And that will be the case here for sure. Because as you said cheating was done. And they will see it in the logs.

They are pretty harsh to cheaters. Even if thousands of dollars have been spended to the game, the ban will not be undone if cheating was detected
ddb2e0cd435b6b3
2 years ago
Are you saying that LucifersDaddy and Leviathan are still active? Their profile states that they have not visited the forum for about two years. Is it really impossible to make an exception and help me in this unpleasant situation? Personally, I would follow EA's rules and wouldn't just ask for help.
ChristophIV
Hero+
2 years ago
@ddb2e0cd435b6b3b Leviathan is currently the main contact for bans and ban appeals. The profile should be ignored, as said above all DMs are delivered directly to them, they don't need to access the forums.

SanSdtBarbarossa is correct though, any cheating on the account and it's usually gone for good. It's the account that is banned, not the individual player.
ddb2e0cd435b6b3
2 years ago
I understand, but how do I contact Leviathan? Does he even read letters about the unban?
ChristophIV
Hero+
2 years ago
@ddb2e0cd435b6b3b Same way you contacted LucifersDaddy, via DM on the official forums. CG_Leviathan.

Yes, all messages are read and reviewed.
ddb2e0cd435b6b3
2 years ago
@ChristophIV Thank you bro!
warner613349
Rising Rookie
2 years ago
i find this quite frustrating to see this because for myself as a genuine player i cant even get back access to my account becasue of a delted gmail account. and i have never cheated in the game. reached out to ea support in game and there just useless they just dont understand, i cant recover the email account through google because there support is just,, well i cant say the word. i reached out to sigsig on discord theres nothing he can do. i cant register on swgoh events on discord because the email for the account thats registered to the game cant be accessed so i dont recive the activation code. the whole system is just crap for genuine people who want there account back or transferd to a new user id/gmail so they can get there progress back. theres just no one willing to help me out. and yes seams like cheaters do get better treatment it seams. 7.3mil gp up the * pan. IF any developers read this post please reach out to me. because at the moment i feel like thanks for playing give me your money - any problems F off,, i dont want to know.