Forum Discussion

Rising Newcomer

9 days ago

Urgent: LSB Purchase Error - Received Crystals not Bundle - Ally: 237-845-695

I am requesting an escalation for a failed Lightspeed Bundle purchase that has remained unresolved through standard EA Help for 7 days

(EA Case#

Ally Code: 237-845-695

Player ID: LGu4zhEBTXuGYd0J9Qc-lw

Bundle Purchased: General Skywalker Lightspeed Bundle

Date of Purchase: 04/27/2026

Issue: I purchased the General Skywalker Lightspeed Bundle but received a "Crate of Crystals" message in my inbox instead. I have not spent these crystals.

Platform: Android

I have attached screenshot of my Google Play email receipt, purchase receipt from TrueMoney/PromptPay, and my current roster showing that the characters from the bundle are not at the correct relic levels. This is a known issue (as noted in the official_investigation_blog).

I would like the General Skywalker Lightspeed Bundle items applied to my account as originally intended.

Thank you for your help!