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Elric1969's avatar
Elric1969
3 years ago
Solved

Validation failure when importing Android hosted account to IOS

Product: Star Wars: Galaxy of Heroes Platform:Apple iPad What type of device are you experiencing the issue with? IOS OS Version 16 Ally Code: (Find it here: http://bit.ly/AllyCode ) 239-341-117 ...
bug
  • EA_Gunner's avatar
    EA_Gunner
    3 years ago

    Follow this EA Help article to transfer your account. If this does not work, please reach out to EA Help support.

Elric1969's avatar
Elric1969
3 years ago

@EA_GunnerHi, thanks for the reply.
I have and did
The issue is the transfer worked, but overwrote my primary account and now I cannot get it back.
I have 3 support tickets open, and have had 2 chat sessions each telling me to do something different.

This bit of the instruction is incorrect
You can only link a game account to one Google Play or Game Center login

Because the alternate account is now lined to 2 GC logins, and the primary account is linked to none.

  • Elric1969's avatar
    Elric1969
    3 years ago
    @EA_Gunner Thanks, all are related to the same issue because it's over a week now:
    #144733123
    #144023664
    #144818105
    • EA_Gunner's avatar
      EA_Gunner
      Icon for EA QV Team rankEA QV Team
      3 years ago

      I provided your case details to our specialist team. They will reach out to you and try to assist you with your request.

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