Web Store purchases not delivered (Bug)

Product: Star Wars: Galaxy of Heroes
Platform:Android Tablet
What type of device are you experiencing the issue with? Phone, tablet, BlueStacks
OS Version Multiple versions 7, 8, I think
Ally Code: (Find it here: http://bit.ly/AllyCode ) 991-618-639
What type of issue do you have? Other
How often does the bug occur? Every time (100%)
Summarize your bug Web store purchase bug, purchased items not delivered
Steps: How can we find the bug ourselves? Go to inbox > Missing item Go to inventory > Missing item
Connection Type Wifi
Please select your region Europe
Country

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Hi,

I purchased multiple packs from the Web Store https://store.galaxy-of-heroes.starwars.ea.com/ on May 5th - playing on Android platforms (tablet, phone and BlueStacks).

Items appeared in my inbox, but there was an error message pop up (invalid guild or something like that) - then the inbox got empty and items were not delivered.

I asked on EA Help Chat, they sent me to the in-game Help Chat - they told me it's a bug, cannot help, and I should ask on the forum for a Community Manager to help.

I've spent hundreds, if not thousands of euros on this game. Can you please deliver my purchase?

Since this is open from May 5th and still unresolved, and I am a high spending customer, could you please consider a commercial gesture?

Items that were not delivered are (I have proof of purchase via email):

- Maul's Relic Hoard

- Gear XII Armored bundle (x2)

- Kyrotech Salvage bundle

I would really appreciate an answer.

Thank you,

WanouMars