WebStore issues

Im having an issue in the webstore where it says, "This account is not eligible to purchase reward passes". Anyone else having this problem or know how to fix it?

technical issues

EA_Gunner

EA QV Team

1 year ago

I need your ally code and info what exactly are you tying to buy? Pack/bundle name or a screenshot of the error.

RandoMando1724
Rising Rookie
1 year ago
my ally code is 919-812-691. I am trying to buy the episode pass+ but it says "This account is not eligible to purchase reward passes"
- EA_Gunner
  EA QV Team
  1 year ago
  Most likely it is caused by the date of birth on your SWGoH account. You have a teen account and it shows up as under 18. If this is incorrect, contact support and ask them to update your DOB on your SWGoH account.