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FleeTheForce's avatar
4 years ago
Solved

Why does my game progress still show up after deleting Google Play profile?

Hi,

I'm trying to lose access to my game, which is connected to my Google Play profile / Gmail account. Normally, when following the suggested steps, a saved game can no longer be accessed after withdrawing permissions and deleting the Google Play Games profile. This has been the case with other accounts that I had. However, one particular account continues to be accessible even though I've withdrawn permissions, deleted data, removed GPG profile, changed devices etc. (I've used Blue Stacks Android Phone Emulator.) That is, after logging in with my Gmail account, and creating a new profile, the old data re-emerges. (see attached screenshots)

My goal is to never ever have access to this game progress again, should I ever decide to re-install the game and come back to it. I've contacted EA Help, which has been not helpful at all (I keep getting standard bot replies about deleting the game which do not address the main issue.) I've also posted on the Star Wars game forum where I was directed to a developer. I left two developers a private message, explaining my case and asking for help, but I have not received an answer at this point (it's been more than a week, maybe even two.)

I want to either have the account banned or otherwise disconnected from my Gmail. I am not giving up my Gmail account, I just want the link between it and the Star Wars game broken, as has happened with other accounts.

Why does my game progress re-appear when I've gone through all the steps of removing the link between my Gmail and the data that is stored on EA servers? The connection shouldn't persist after withdrawing permissions and deleting my Google profile, correct? Can someone help by either banning the account or (manually) breaking the link?

1 Reply

  • EDIT: The issue is finally resolved elsewhere. This post can be closed.

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