Why is my account so limited?

@masterjedimara You have an underage account. If you have entered your date of birth incorrectly you can follow the steps under the "Spoiler" button to age up your account and gain access to the chat, name change etc.
https://forums.galaxy-of-heroes.starwars.ea.com/discussion/221219/content-update-12-18-2019

Support will need to verify your age.

@NSheldon37 Just to clarify, is this sorted for you now?

@ChristophIV Only because the client NOW thinks he's old enough, regardless of when his actual birthday was. The problem we determined is that it only asked for age at the time of the initial login, 12 years old, but the automatically assigned a January birth month. He turned 13 a couple months later, Google recognized it as of properly, but SWGOH only did as of this Jan 1. As I said, Support was useless, except to tell us to delete and reinstall the client, but never told is how to also delete the local underage account info. This sort of tool would have been a godsend, kinda sickening to see it predates our issue and that Support seemingly has no clue.