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The problem is not from any cache or anything.
I can't even install it from the play store website
as you can see on the screenshot, my smartphone is not available.
Even if I wipe all datas on my smartphone and factory reset it, I won't be able to install it
Maybe, the dev team has limited to special screen sizes as the Mi Mix 2S's ratio is 18:9 ?
There might be but if you're adamant it's not a cache issue then there's a strong chance the device itself is just not compatible. I'll double check and see if I can confirm if the Xiaomi Mi Mix 2S device meets requirements for the game.
Edit: In the meantime, it'd be no harm to rule out a Google Play cache issue and to confirm that everything has been updated to the latest version.
- 7 years ago
Hi @EA_Lanna , a new update is on its way with the geonosian TB and all and I still can't install the game on my Mi Mix 2S.
did you get any update on this?
I did again de double check with google play cache etc. Reverted my phone to factory reset to be sure and stille not being able to install ☹️
- EA_Lanna7 years ago
Community Manager
Hi @rodskin86, sorry for the delay in a reply here. I don't have an update yet to share atm. I've escalated it for investigating but we're having some trouble trying to replicate this on our end. - 7 years ago
well its looks like with new TU xiaomi redmi 4a (android 7.1.1.) is also not supported, You should update the list of unsupported devices
- 7 years ago
I have the same exact phone and the same issue as well.
I doubt it's a compatibility issue. They stated that devices with Android 6.0 or lower won't be able to run the game, which isn't our case.
- 7 years ago
Same here with Xiaomi Redmi 4A android version 7.1.2
- EA_Lanna7 years ago
Community Manager
Hi @Player_dlemb9so and @Ryglos86, the 4A should be good to go there. Can you try again from those devices.
On the Mi mix 2S we are still looking into this one. I'll update this space once I have more on that. - EA_HighCommand7 years ago
EA QV Team
Hi all,
The Mix 2S should be good to go now as well. Can everyone with that device go to the PlayStore and see if SWGoH is available again, please? Thank you!
- 6 years ago
is it ok now? Don't know how you deal with all these bugs, especially if they're from play store. However, it's pretty obvious that play store still remains the most convenient when it comes to available free apps. I'm not an android user, but I wanna take advantage of all available apps for free instead of paying for them and it's alright, I guess. I was wondering if there is a method to download play store for pc and I discovered this article on http://www.playstoredownload.club giving a detailed analysis of how it may be possible. What I enjoyed is that you need to have just one simple app and some conditions to follow. The rest is done for you. Thus, I am so happy with my discovery and I suggest you look through it!
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