Forum Discussion

5 years ago

"Your device isn't compatible with this version"

Hi folks, I've just bought a new LENOVO S340 Chromebook running Chrome OS Version 81.0.4044.127. I was expecting (looking forward!) to install SW GoH but when I look for the game on Google Play S...

technical issues

GladOS-013

Hero (Retired)

5 years ago

@redcardinalis is your OS completely updated?

redcardinalis

5 years ago

Hi there!

Many thanks for your quick reply 🙂

Yes, I've checked and 1.0.4044.127 appears to be the most up-tod-ate version of Chrome.

I'm now wondering whether this might be a problem with the Play Store wrongly reporting this rather than specifically SW GoH? I have successfully installed other games from the Play Store so I'm not really sure.

I've raised a query at the Play Store.

redcardinalis
5 years ago
Well, I've now been in contact with Google support. They gave a number of steps to try and resolve the issue. I've completed these but unfortunately, I'm still getting the same message in the Play Store.
I have however, successfully installed other Android games and Google have suggested therefore that the problem lies with SW GoH rather than with the Play Store. I'm not sure what the problem is.
- GladOS-013
  Hero (Retired)
  5 years ago
  @redcardinalis The QA support that works these boards is out today, but should return tomorrow. You could try to contact customer support and see if they have any information today.
  - redcardinalis
    5 years ago
    Good advice thanks! I'll do as you suggest and see if I can get my installation problem resolved.
    Many thanks for your help.