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Xtranatheaor's avatar
Xtranatheaor
Seasoned Newcomer
3 days ago
Solved

TS1 Legacy - No neighbourhoods on startup and crashes without warnings

I tried playing for the first time today on Steam (after updating for Patch 3). Initially it loads into a neighbourhood, but there are no pre-made houses or families. I tried to visit Downtown and the game got stuck on a loading screen, and then crashed with no warning after I clicked the screen (because I was bored of the loading screen after 3 minutes). Trying to play again causes a crash to desktop without warning after "The Sims" splash art has finished "loading". If I delete the "The Sims 25" folder in my "Saved Games" folder, I can repeat the above crashing cycle.

System:
TS1 Legacy Collection
Steam; Patch 3; 12/02/2025
Windows 10
3440x1440
i5-4690K
AMD Radeon R9 200 Series
8GB RAM

  • 8ba468f807e2301b's avatar
    8ba468f807e2301b
    3 days ago

    The solution to the empty neighborhood, crashing on create sims has been found. Solution:

    Go to:

    - C:\Program Files (x86)\Steam\steamapps\common\The Sims Legacy Collection

    - Copy the folder named "UserData" (Also UserData2,3,4 up to 8, those are the extra neighborhoods)

    -Paste "UserData"(and UserData2,3,etc) in C:\Users\YOURUSERNAME\Saved Games\Electronic Arts\The Sims 25

4 Replies

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  • Xtranatheaor's avatar
    Xtranatheaor
    Seasoned Newcomer
    12 hours ago

    This fix worked for me, thank you! I left "The Sims 25" folder populated with the 2 files that were already generated in it from the last time I played it, and just copied in the new folders. I've been playing since with no crashes, thank you! Too bad there are still numerous UI problems...

  • 8ba468f807e2301b's avatar
    8ba468f807e2301b
    Seasoned Newcomer
    3 days ago

    The solution to the empty neighborhood, crashing on create sims has been found. Solution:

    Go to:

    - C:\Program Files (x86)\Steam\steamapps\common\The Sims Legacy Collection

    - Copy the folder named "UserData" (Also UserData2,3,4 up to 8, those are the extra neighborhoods)

    -Paste "UserData"(and UserData2,3,etc) in C:\Users\YOURUSERNAME\Saved Games\Electronic Arts\The Sims 25

  • angelicapixels's avatar
    angelicapixels
    Seasoned Newcomer
    3 days ago

    The exact same thing is happening to me. Just bought a steam deck to play this game. I installed it, and there's a neighborhood with no houses. When I click to create a family, the game crashes. I've uninstalled and reinstalled multiple times but nothing is working. cc: puzzlezaddict who was able to help someone else in a different thread to see if they can help us here!

  • Admiral_sloth's avatar
    Admiral_sloth
    Rising Novice
    3 days ago

    Apparently before today's patch deleting the sims 25 folder was the fix, but this patch must have made that fix obsolete, I have the same issue

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