EA App changed my Sims 2 Ultimate Collection to Sims 2 Double Deluxe

"Rflong7;c-18203142" wrote:
Hi :)
Did you check the game files to see if they were all there?
Does TS2UC show on the App?
Origin had a Fix option, does the app?
Sorry, I can't help. I'm not going to install the app.

I also remember EA guaranteeing us that if we registered our TS2 games to Origin, they would keep them for us and we could ALWAYs play them. I knew they lied. I kept my disks and registered them. I wish I had the screen shot from back them but that was several computers ago.

Me too! I actually have the base game on another account since i wasn't 18 when i purchased the game, well my dad anyways. I Can't quite explain how i didn't get ultimate collection- perhaps because sims 3 was always annoying, and origin was annoying too. But i have all the cds, and launch from them. this is why i don't really like online collection stuff.

I just got a brand new gaming laptop 12/15/2022 so I can play all my Sims games, so I installed The Sims 3 just fine, but when I push play in the EA game launcher and TS3 own launcher comes up as usual, though a lot faster, and I push play, and instead of the game starting, it goes back EA game launcher!

Then I just today tried to get The Sims 2 to install and find they switched it to Double Deluxe which is NOT the same as Ultimate Collection, but when I push to install it, instead of it doing the same thing as it does with The Sims 4 or even The Sims 3, a box pops up telling me to download it in my browser, which I do, and it says in the box to find the place to install it then in the download, which I did, but though a thing comes up asking if I want to install it, then another box pops up telling me there was some error, that it may be corrupt or something!

But how can it be corrupt when I just got it from EA? So I can't play The Sims 3, because it won't launch, and I can't even install The Sims 2, all because EA/Maxis changed the launcher or made some other changes to The Sims 2 Ultimate Collection!

I am wondering now if they did that to make more of us stop playing The Sims 3 or The Sims 2, and go buy The Sims 4 instead, but I already own the The Sims 4, and I love it, I just want to play the other 2 as well!

And since they refuse to help with either really, I know for sure anyway that they wont help me get the Sims 2 back again! I wonder if they didn't mess it up on purpose because they plan on re-releasing a new The Sims 2 Ultimate Collection remastered and they want us all to buy it!

"pookysimslover;c-18211116" wrote:
I just got a brand new gaming laptop 12/15/2022 so I can play all my Sims games, so I installed The Sims 3 just fine, but when I push play in the EA game launcher and TS3 own launcher comes up as usual, though a lot faster, and I push play, and instead of the game starting, it goes back EA game launcher!

Then I just today tried to get The Sims 2 to install and find they switched it to Double Deluxe which is NOT the same as Ultimate Collection, but when I push to install it, instead of it doing the same thing as it does with The Sims 4 or even The Sims 3, a box pops up telling me to download it in my browser, which I do, and it says in the box to find the place to install it then in the download, which I did, but though a thing comes up asking if I want to install it, then another box pops up telling me there was some error, that it may be corrupt or something!

But how can it be corrupt when I just got it from EA? So I can't play The Sims 3, because it won't launch, and I can't even install The Sims 2, all because EA/Maxis changed the launcher or made some other changes to The Sims 2 Ultimate Collection!

I am wondering now if they did that to make more of us stop playing The Sims 3 or The Sims 2, and go buy The Sims 4 instead, but I already own the The Sims 4, and I love it, I just want to play the other 2 as well!

And since they refuse to help with either really, I know for sure anyway that they wont help me get the Sims 2 back again! I wonder if they didn't mess it up on purpose because they plan on re-releasing a new The Sims 2 Ultimate Collection remastered and they want us all to buy it!

@pookysimslover, @EA_Cade made a mention about TS2 UC showing up as Double Deluxe over in the thread that I will provide. He also has a link for the EA App page for anyone who has problems with app so that we can post our issues over there.
https://forums.thesims.com/en_US/discussion/1005204/ea-app-required-now#latest

"AprilDawn;c-18211276" wrote:

@pookysimslover Yes, Sims 2 is a mess in the EA app, it shows Double Deluxe and then when try to download, it gives you a zip file that is actually trying to install the Store Edition, but it just errors out. I was really annoyed because I still play Sims 2 a lot, but oddly, I found that I can still play it just fine if I use the desktop shortcut to start it.

But I don't get a desktop shortcut at all, because nothing gets installed! I tried to get EA help to well help, but they keep giving me the run around, telling me to go to Answers HQ, but I have been there and posted there and on EA help, even on Twitter, but they don't help, instead they all say the exact same thing, word for word, because it's automated or they're just copying and pasting something EA tells them to say, because they don't care about The Sims 3, The Sims 2 or The Sims Medieval, which also won't work, it installs, but like The Sims 3, it won't play!

@pookysimslover My Sims 2 Ultimate Collection was already installed on Origin and it did not uninstall when I went to the EA app, so I guess that is why I have a desktop shortcut. I have heard they have stopped pushing the EA app due to all the problems, so you may just want to go back to using Origin.

TY to everyone who replied. I was just a tad frosty when I wrote this (I hate any type of company-specific launcher, so you can imagine I was not impressed!) EA really ought to get the name correct on their app, because they sold Double Deluxe at one point, and it did not contain everything the way UC does. Anyway, experienced the same DL problem (an entirely different story). I discovered I had the game files still on my PC. That was great because I was afraid I may have deleted them. Must have grown wiser over the years! I can't open it, but that's a WIN10 problem I think. Last time I played was a couple years ago. I managed to get it up and running then and am confident I'll figure it out once more. I hope everyone else experiencing problems got them ironed out.

As for the weirdness in my account purchase history online (purchases but no record of what was purchased) I discovered I had to go to the online store, log in and DL from the store. AFAIK nothing is missing. I haven't checked to see if this action fixed the records EA has. I was just happy to see I am credited with (sometimes) 10+ old purchases (not that I shouldn't be). Not sure if anyone else has had their purchase history evaporate like I did, so wanted to tell everyone how I managed it.