Hi Sorry for the late response and thanks so much for you're help but I've been unable to resolve this. I think it was Onedrive that caused all this in the first place. I keep trying to ask EA for help but they still have not replied. I can't even request a refund or speak with a human at all. I'm not sure why they haven't responded I've run out of ways to contact them for help. Looks like I'm just stuck with a game I cannot play. Feel at little robbed tbh coz I used to love this game when I was a kid 😭 I might try and and ask a computer store see if they can help