Play the Sims 2 without CD

yea good luck with that. Just tried that and they said they've disabled that option with the latest update

Preethi (10/13/2025, 3:06:17 PM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Preethi, may I start with your first name please? 
Kevin (10/13/2025, 3:06:25 PM): Kevin 
Preethi (10/13/2025, 3:07:21 PM): Hello Kevin, nice to meet you I would like to inform you that we need to help you with the best service and for that I will be escalating your case with my dedicated team. they will try to help you. 
Divyanshu (10/13/2025, 5:58:17 PM): Hello, My name is Divyanshu. How can I help you today? 
Divyanshu (10/13/2025, 5:58:31 PM): Hello there, hope you are good today! Please elaborate your concern, I'll be glad assisting you. 
Kevin (10/13/2025, 5:58:35 PM): i have 3 sims 2 products but on CD keys that i would like added to my account 
Kevin (10/13/2025, 5:58:56 PM): i upgraded my computer but now have no cd drive 
Divyanshu (10/13/2025, 6:00:16 PM): No worries, I'll try my best to help you with it. 
Divyanshu (10/13/2025, 6:01:27 PM): As per the EA policy you can redeemed the code for adding the Sims 3 in your EA Account ' 
Kevin (10/13/2025, 6:01:40 PM): i have sims 2 
Kevin (10/13/2025, 6:01:50 PM): i have three sims 2 cds 
Divyanshu (10/13/2025, 6:03:55 PM): Do you have codes of Sims 3 product ? 
Kevin (10/13/2025, 6:04:34 PM): i have CD keys for the sims 2 games. three sims 2 games. I tried entering those CD keys in the redeem code but it does not work 
Kevin (10/13/2025, 6:06:45 PM): i have sims 2 deluxe sims 2 bon voyage and sims 2 open for business. They are all on CD keys which i need you to provide the digital download or add them directly onto my EA account. Is that possible? 
Divyanshu (10/13/2025, 6:07:56 PM): Please follow these steps
Download and open the EA App. If you don't already have it, download and install the EA App from the EA website. 
Log in: to your EA Account.
Go to "My Collection": and select "Redeem Code". 
Enter your product code. Enter the code exactly as it appears. 
Divyanshu (10/13/2025, 6:08:11 PM): Make sure it will not redeemed in any other EA Account 
Kevin (10/13/2025, 6:08:11 PM): I did that, it does not work 
Kevin (10/13/2025, 6:16:37 PM): are you able to convert the cd keys into a digital code? 
Kevin (10/13/2025, 6:16:47 PM): or who do i need to talk to to do that? 
Divyanshu (10/13/2025, 6:18:50 PM): Are you looking for Sim2 or Sim 3 
Kevin (10/13/2025, 6:18:56 PM): sims 2 
Divyanshu (10/13/2025, 6:20:43 PM): As discussed with the team, The Sims 2 cannot be added to your EA account by converting a CD key into a digital code. Unfortunately, this option is not supported 
Kevin (10/13/2025, 6:21:00 PM): why is that 
Kevin (10/13/2025, 6:21:14 PM): i've paid for the product 
Divyanshu (10/13/2025, 6:22:46 PM): You have to talk with retailer in that case but as per the EA policy
this option is not supported for Sim2 
Kevin (10/13/2025, 6:23:05 PM): not support just now or ever? 
Kevin (10/13/2025, 6:23:35 PM): i bought this originally when it first came out, how do you suggest i talk to the retailer? 
Kevin (10/13/2025, 6:23:39 PM): you are the retailer 
Divyanshu (10/13/2025, 6:24:29 PM): As per the latest update, this option is currently not supported. I’ll keep an eye on any changes and will update you as soon as there’s further information available. 
Kevin (10/13/2025, 6:24:46 PM): latest what update? the EA app? 
Kevin (10/13/2025, 6:25:41 PM): is there someone else i can talk to about this? 
Divyanshu (10/13/2025, 6:25:57 PM): Sure!You can make a new case for that 
Kevin (10/13/2025, 6:26:16 PM): no thank you, please just send me to your supervisor or someone directly 
Divyanshu (10/13/2025, 6:27:04 PM): Unfortunately ! we are unable to transfer your chat with them directly! 
Kevin (10/13/2025, 6:27:12 PM): why not? 
Divyanshu (10/13/2025, 6:27:14 PM): And I have shared the update with you which EA have 
Divyanshu (10/13/2025, 6:27:24 PM): As per the policy we are not able to transfer the chat 
Kevin (10/13/2025, 6:27:36 PM): can yo usend me the policy please? 
Kevin (10/13/2025, 6:27:58 PM): can you also send me that update you talked about which excludes this option 
Kevin (10/13/2025, 6:28:12 PM): sound like it was available before and now it's not 

I've got this same problem how do I fix it I have contacted Ea I think I hope they reply

Otherwise any other advice would be great 

Thanks 

@Nekoboy69 , you can buy an external CD drive for you computer. I have a Mac and bought an external CD drive for mine. They aren't too expensive if you want to look into one. Sims 1 does work on Windows 7 to my knowledge as a couple of people here have gotten it to work. 

For real?! I guess I have to start up my stationary pc then. I was hoping to be able to play sims 2 on my laptop but there is no disk drive on it. I guess sims 1 is too old to even work on a win 7 pc (my stationary pc). Was feeling up to play some old sims games, but without disk drive, I can't install them. And my sims 2 is the old 4-disks one.

I contacted them and EA told me that there was no way to play the game without the discs since the entire library has been removed from the online system. I am glad you were able to get your game! My product key won't work any more.

Thank you so much i contacted ea and they gave me the game no problems plus they gave me all the expansions free i am over the moon with joy 

@Zarandolph

No, you need to talk to an EA Game Advisor to have them exchange your disc code for a digital one.

For support, please visit the EA Help website. For instructions on how to use the EA Help services, please refer to How to use EA Help.

Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

Good Luck!

Hello, I have the disc, and it's scratched, Disc 2 may be ok, but I don't see an option to sign in with my Origin account.