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EmilyGraceBurton's avatar
EmilyGraceBurton
Newcomer
6 hours ago

Refund option not available. Someone from EA help please.

I purchased Sims 2 legacy collection on 24th April. It's now 30th April (6 days later), I have not launched the game and I want a refund of the game.  There is no option to refund and the refund t...
pc
EA_mplsnow's avatar
EA_mplsnow
Icon for Community Manager rankCommunity Manager
3 hours ago

Hey EmilyGraceBurton​,

Sorry to hear that live support wasn't able to process your refund request.

Unfortunately, we can't access billing information or process refunds here on the forums, so you'll need to continue working with live support to review your refund eligibility. It might be worth reviewing our refund policy again to narrow down a better approach. Thanks! 

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