Forum Discussion
EA_mplsnow
Community Manager
3 hours agoHey EmilyGraceBurton,
Sorry to hear that live support wasn't able to process your refund request.
Unfortunately, we can't access billing information or process refunds here on the forums, so you'll need to continue working with live support to review your refund eligibility. It might be worth reviewing our refund policy again to narrow down a better approach. Thanks!