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Hey all,
To confirm, are you launching the game on EA app, EPIC, or Steam?
If you could provide us with an EA App Error Report string if you're playing on that platform, as well as a DXdiag that would be very helpful as well.
- simsperson20056 months agoNew Rookie
Hello EA_Cade! I am also facing the same issue and I am launching the game through the EA app. I have filed an error report, 132a251f-7706-401b-a005-76b69fc8c08b. Here is my DxDiag file and a screenshot of the error! This was taken after the patch announced today. Hope this helps!!
- simsperson20056 months agoNew Rookie
For some reason my DxDiag file wasn't attached. Here it is again.
- x_yoda6 months agoSeasoned Novice
Hello EA_Cade , thank you for responding.
I have just submitted a report: 44dc18dd-faa7-4546-b50d-f8a209557bd0
Please find attached the screenshot that I got of the message and the dxdiag requested.
I am trying to play the game from the EA App. I was informed by a member of the EA Customer Service team that this was a known issue and was being looked into. I have not heard anything until you replied though, which is a shame. :(
Any help for this would be appreciated. - Wobbli996 months agoRising Novice
Hi EA_Cade !
I am running into the same issue as well, "Some files were corrupted during install, please reinstall." When trying to launch The Sims 2 Legacy Edition after the patch update. I am trying to launch the game through the EA App. I filed an error report, 3a820bac-6fbd-4624-aabc-759e0b6ecc1c. I have tried everything but it still gives me this error.
Here is a screenshot after hitting play to launch the game:
- jojohoney2026 months agoRising Novice
Hello EA_Cade, I sadly still have the problem when launching the game.
I have filed my error report, 292491f7-d225-48e1-99fa-dcd96be1041a.
And the DXdiag file is attached, hope it helps.😊
- ETsmatte6 months agoSeasoned Newcomer
Hello!
I'm trying to launch through the EA app.
Here is my error report b352f7b5-d440-4396-8f02-898d5547e3c2 and DXdaig file.
Hope this help and that it is fixed soon.
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