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bombshellx's avatar
bombshellx
Seasoned Newcomer
4 hours ago

Sims 2 Legacy will not launch (for 2 days now)

I have been trying to launch the Sims 2 Legacy game for 2 days now having purchased on Friday, it's not Sunday evening and still nothing. When I first downloaded I had an error message saying some of the files were corrupted, I've since cleared the cache, uninstalled and reinstalled the app multiple times, restarted the whole laptop, run both the EA app and the game shortcut as an administrator, changed the shortcut file... nothing is working and I have tried to speak to an EA agent who has said the issue is ongoing and the team is working to fix the problem. They offered me a refund but I just want to play the game! Has anyone been able to solve this themselves? 

4 Replies

  • marknkara's avatar
    marknkara
    Seasoned Newcomer
    3 hours ago

    This worked for me yesterday morning and my wife has been playing nonstop since. 

    Took me a while but here is what I did to work around this problem.  I’m running Windows 11 24H2 and Intel graphics.

    I uninstalled all copies of the Visual C++ (I had 2010, 2012, 2013 and 2015-2022).   I restarted and installed the x86 and x64 latest versions. Restarted again. 
    I opened up the EA app and repaired the Sims 2 app. Closed it out and opened it again. It has run successfully since. I took a restore point just in case but my wife has been playing for hours now.  Good luck. 

    https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

  • Roski2482's avatar
    Roski2482
    Seasoned Newcomer
    3 hours ago

    Just tried the above and exact same issue, loads up the ea app and says "wont load error on our end" its becoming a joke

  • marknkara's avatar
    marknkara
    Seasoned Newcomer
    2 hours ago

    Yeah there seem to be several errors and several different workarounds, unfortunately. 

  • I was getting a similar issue and I ended up refunding the game. I'll wait until they fix issue, sadly :'(

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