Sims 2 Legacy Won't Launch

Question

Hi, every time I try to launch the Sims 2 Legacy Collection, the icon appears on my task bar like it's trying to load, but it freezes my entire computer to the point that I have to hard reset, and the game never launches. I have tried running as an administrator. I can't even try to change graphics settings or enter windowed mode because it won't even launch to a main menu or anything. Just freezes the whole computer instantly. Any help would be appreciated.

This is from the EA app itself, not Steam. My PC has good specs and is running Windows 10.

lovepunie · Answer

I had this problem too but I figured out how to fix it.

I right clicked on the desktop 'sims 2' icon and selected 'open file location'.

Then I right clicked on 'Sims2EP9' and selected Troubleshoot Compatibility'.

Once it has detected issues select 'Troubleshoot program'.

For what problems do you notice I checked 'I don't see my problem listed' then clicked next.

For which version of windows did this program work on before I checked 'I don't know' then clicked next.

For what display problems do you notice I checked 'I don't see my problem listed' then clicked next.

You will come to the test compatibility settings for the program page.

It will say settings applied to Sims2EP9:

-windows compatibility mode: Windows XP (Service Pack 3)

-user account control: run as administrator.

Click 'test the program' to see if it will work for you as it did for me.

Troubleshooting said the issue was an incompatible program.

I'm sure there is a simpler way to say all of this but I walked you through everything I did.

I hope it works for you too :)

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Sims 2 Legacy Won't Launch

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