Hello! So, recently I reset my computer completely to factory state because of an error that I was getting. I had Windows 8.1, and I thought that since I reset my computer, why not upgrade my Windows to Windows 10? So I did, I upgraded my computer to Windows 10 and everything worked fine, other than the fact that I stumbled upon one simple Origin error which I fixed kinda quickly. So, I started reinstalling my games. I started with Sims 4 and continued with TS2 Ultimate Collection. The installation went fine, no errors, nothing, until I tried to play it. I pressed the "Play" button in Origin and then the window closed (it was still open in task bar), and the cursor was rotating for a few seconds (as if something was loading), then everything went back to normal, I could press "Play" again but the game wouldn't launch. It's a loop. I press play, something loads, then the play button is available again. I tried repairing the game with the repair tool, reinstalling, updating, everything, nothing seems to work.I also tried checking the folder from Documents/EA Games/Sims 2 Ultimate collection, but to my surprise, it was empty! Well, almost empty. It only had a folder called "Logs", with a bunch of text files in it, such as "missing-anim-o", "missing-anim-p", "resources" and so on. I really want to get back into the Sims 2, so help would be appreciated.Side note: Yes, my computer can handle games. XD It's not a potato. Thanks!

TeoDoesSims - If you updated your OS to Windows 10 recently, you might maybe have an issue similar to several other folks on the MTS and leefish sims forums. We have notices that folks with Windows 10 update 1709 and Origin Ultimate Collection (updated version) and nvidia cards, some combination of that, seem to be having issues with crashing, pink flashes, game not starting, etc. It's looking like mostly folks with Windows 10 Pro 64 bit update version 1709. If you updated to 10 in mid January or so, you probably have 1709. We have verified that rolling the OS back to 1703 does fix the problem but that's not really a fix. It will remove your apps and data, you'll have to reinstall, and then Windows will eventually update itself back to 1709 anyway unless you permanently disconnect it from the internet. We're hoping Microsoft/Origin/NVidia fix whatever they broke. Haven't come up with a community fix so far. Do any EA mods read these threads? I'm hoping they'll get Origin to update Ultimate Collection again so it works with 1709. Sorry that wasn't more help.

Just want to add that you can use this tool to completely remove it for a fresh install, there is a free version. It unistalls, remove registry keys, and scans the computer for additional files left over after the unistall. https://www.revouninstaller.com/revo_uninstaller_free_download.html

"JULES1111;c-16283093" wrote:"mortia;c-16282906" wrote:"JULES1111;c-16279042" wrote:"CatOfEA;c-16278382" wrote:TeoDoesSims - If you updated your OS to Windows 10 recently, you might maybe have an issue similar to several other folks on the MTS and leefish sims forums. We have notices that folks with Windows 10 update 1709 and Origin Ultimate Collection (updated version) and nvidia cards, some combination of that, seem to be having issues with crashing, pink flashes, game not starting, etc. It's looking like mostly folks with Windows 10 Pro 64 bit update version 1709. If you updated to 10 in mid January or so, you probably have 1709. We have verified that rolling the OS back to 1703 does fix the problem but that's not really a fix. It will remove your apps and data, you'll have to reinstall, and then Windows will eventually update itself back to 1709 anyway unless you permanently disconnect it from the internet. We're hoping Microsoft/Origin/NVidia fix whatever they broke. Haven't come up with a community fix so far. Do any EA mods read these threads? I'm hoping they'll get Origin to update Ultimate Collection again so it works with 1709. Sorry that wasn't more help.@EA_Mage Could this be looked into? There are people who play on Windows 10 pro-edition that are having issues being able to play there game since the game was updated. Windows 10 home edition works fine, and anyone not updated to the latest one is playing fine also. It seems to only be a issue with Windows 10 pro, and a updated Sims 2 uc game.Unfortunately, I have been having all of the above issues that @CatOfEA mentioned, but with the Home Edition after updating to 1709. My game is UC but has not been patched/updated by Origin either. Was all working perfectly on update 1703 but has become a mess since the forced update. OMG for real? You are the only person I have seen having a issue that didn't play a updated game. I am playing the same way, not updated on 1709 and my game works fine. I wonder why it is so wonky on others. @TeoDoesSims I am running out of ideas. I did find one person having the same issue as you online with the same error, unfortunately there was no idea for a fix other then reinstalling which you have already done. Have you rebooted your pc since reinstalling?I FIXED IT!!! I FIXED IT!!! I installed GeForce experience, uninstalled my drivers, reinstalled them and did some more things with GeForce experience and it's fixed!!

"TeoDoesSims;c-16286247" wrote:"JULES1111;c-16283093" wrote:"mortia;c-16282906" wrote:"JULES1111;c-16279042" wrote:"CatOfEA;c-16278382" wrote:TeoDoesSims - If you updated your OS to Windows 10 recently, you might maybe have an issue similar to several other folks on the MTS and leefish sims forums. We have notices that folks with Windows 10 update 1709 and Origin Ultimate Collection (updated version) and nvidia cards, some combination of that, seem to be having issues with crashing, pink flashes, game not starting, etc. It's looking like mostly folks with Windows 10 Pro 64 bit update version 1709. If you updated to 10 in mid January or so, you probably have 1709. We have verified that rolling the OS back to 1703 does fix the problem but that's not really a fix. It will remove your apps and data, you'll have to reinstall, and then Windows will eventually update itself back to 1709 anyway unless you permanently disconnect it from the internet. We're hoping Microsoft/Origin/NVidia fix whatever they broke. Haven't come up with a community fix so far. Do any EA mods read these threads? I'm hoping they'll get Origin to update Ultimate Collection again so it works with 1709. Sorry that wasn't more help.@EA_Mage Could this be looked into? There are people who play on Windows 10 pro-edition that are having issues being able to play there game since the game was updated. Windows 10 home edition works fine, and anyone not updated to the latest one is playing fine also. It seems to only be a issue with Windows 10 pro, and a updated Sims 2 uc game.Unfortunately, I have been having all of the above issues that @CatOfEA mentioned, but with the Home Edition after updating to 1709. My game is UC but has not been patched/updated by Origin either. Was all working perfectly on update 1703 but has become a mess since the forced update. OMG for real? You are the only person I have seen having a issue that didn't play a updated game. I am playing the same way, not updated on 1709 and my game works fine. I wonder why it is so wonky on others. @TeoDoesSims I am running out of ideas. I did find one person having the same issue as you online with the same error, unfortunately there was no idea for a fix other then reinstalling which you have already done. Have you rebooted your pc since reinstalling?I FIXED IT!!! I FIXED IT!!! I installed GeForce experience, uninstalled my drivers, reinstalled them and did some more things with GeForce experience and it's fixed!!Hurray!!! Glad it got fixed! :)

"JULES1111;c-16286529" wrote:"TeoDoesSims;c-16286247" wrote:"JULES1111;c-16283093" wrote:"mortia;c-16282906" wrote:"JULES1111;c-16279042" wrote:"CatOfEA;c-16278382" wrote:TeoDoesSims - If you updated your OS to Windows 10 recently, you might maybe have an issue similar to several other folks on the MTS and leefish sims forums. We have notices that folks with Windows 10 update 1709 and Origin Ultimate Collection (updated version) and nvidia cards, some combination of that, seem to be having issues with crashing, pink flashes, game not starting, etc. It's looking like mostly folks with Windows 10 Pro 64 bit update version 1709. If you updated to 10 in mid January or so, you probably have 1709. We have verified that rolling the OS back to 1703 does fix the problem but that's not really a fix. It will remove your apps and data, you'll have to reinstall, and then Windows will eventually update itself back to 1709 anyway unless you permanently disconnect it from the internet. We're hoping Microsoft/Origin/NVidia fix whatever they broke. Haven't come up with a community fix so far. Do any EA mods read these threads? I'm hoping they'll get Origin to update Ultimate Collection again so it works with 1709. Sorry that wasn't more help.@EA_Mage Could this be looked into? There are people who play on Windows 10 pro-edition that are having issues being able to play there game since the game was updated. Windows 10 home edition works fine, and anyone not updated to the latest one is playing fine also. It seems to only be a issue with Windows 10 pro, and a updated Sims 2 uc game.Unfortunately, I have been having all of the above issues that @CatOfEA mentioned, but with the Home Edition after updating to 1709. My game is UC but has not been patched/updated by Origin either. Was all working perfectly on update 1703 but has become a mess since the forced update. OMG for real? You are the only person I have seen having a issue that didn't play a updated game. I am playing the same way, not updated on 1709 and my game works fine. I wonder why it is so wonky on others. @TeoDoesSims I am running out of ideas. I did find one person having the same issue as you online with the same error, unfortunately there was no idea for a fix other then reinstalling which you have already done. Have you rebooted your pc since reinstalling?I FIXED IT!!! I FIXED IT!!! I installed GeForce experience, uninstalled my drivers, reinstalled them and did some more things with GeForce experience and it's fixed!!Hurray!!! Glad it got fixed! :) Exactly what I had to do, but mine only needed to be upgraded which I did. Also, you may experience a black box under your sims. If this happens, just turn down graphic quality and that should remove the box. I had to do this. CONGRATS!

Sims 2 Ultimate Collection NOT Launching

TeoKnowsBest
7 years ago
roblem Event Name: APPCRASH
Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Application Timestamp: 48f12b6f
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.16299.192
Fault Module Timestamp: 16e7ff7f
Exception Code: c00000fd
Exception Offset: 00041881
OS Version: 10.0.16299.2.0.0.768.101
Locale ID: 1033
Additional Information 1: bc14
Additional Information 2: bc14ae68277b8ce8372f5d5b720dde74
Additional Information 3: 0be8
Additional Information 4: 0be8195c5d9b0da3b20cb021d342b131
rucolasheep
7 years ago
did you try repairing the game with origin already ?
it usually restores the game

if the game then still doesn't launch then try to remove the The Sims 2 Ultimate Collection folder under EA Games
it does usually the trick for me when my game won't launch, which happened already several times
TeoKnowsBest
7 years ago
"Rukola_Schaaf;c-16277602" wrote:
did you try repairing the game with origin already ?
it usually restores the game

if the game then still doesn't launch then try to remove the The Sims 2 Ultimate Collection folder under EA Games
it does usually the trick for me when my game won't launch, which happened already several times

Yes, I tried repairing it.

You mean removing the folder and then trying to run it? No. Didn't try that yet. Wouldn't that make the game reinstall?
Seera1024
New Spectator
7 years ago
"TeoDoesSims;c-16277609" wrote:
"Rukola_Schaaf;c-16277602" wrote:
did you try repairing the game with origin already ?
it usually restores the game

if the game then still doesn't launch then try to remove the The Sims 2 Ultimate Collection folder under EA Games
it does usually the trick for me when my game won't launch, which happened already several times

Yes, I tried repairing it.

You mean removing the folder and then trying to run it? No. Didn't try that yet. Wouldn't that make the game reinstall?

Nope. It will make the game generate a brand new Sims 2 folder.
TeoKnowsBest
7 years ago
"CatOfEA;c-16278382" wrote:
TeoDoesSims - If you updated your OS to Windows 10 recently, you might maybe have an issue similar to several other folks on the MTS and leefish sims forums. We have notices that folks with Windows 10 update 1709 and Origin Ultimate Collection (updated version) and nvidia cards, some combination of that, seem to be having issues with crashing, pink flashes, game not starting, etc. It's looking like mostly folks with Windows 10 Pro 64 bit update version 1709. If you updated to 10 in mid January or so, you probably have 1709. We have verified that rolling the OS back to 1703 does fix the problem but that's not really a fix. It will remove your apps and data, you'll have to reinstall, and then Windows will eventually update itself back to 1709 anyway unless you permanently disconnect it from the internet. We're hoping Microsoft/Origin/NVidia fix whatever they broke. Haven't come up with a community fix so far. Do any EA mods read these threads? I'm hoping they'll get Origin to update Ultimate Collection again so it works with 1709. Sorry that wasn't more help.

roblem Event Name: APPCRASH
Application Name: Sims2EP9.exe
Application Version: 1.17.0.66
Application Timestamp: 48f12b6f
Fault Module Name: ntdll.dll
Fault Module Version: 10.0.16299.192
Fault Module Timestamp: 16e7ff7f
Exception Code: c00000fd
Exception Offset: 00041881
OS Version: 10.0.16299.2.0.0.768.101
Locale ID: 1033
Additional Information 1: bc14
Additional Information 2: bc14ae68277b8ce8372f5d5b720dde74
Additional Information 3: 0be8
Additional Information 4: 0be8195c5d9b0da3b20cb021d342b131

This is the crash log
JULES1593
7 years ago
@TeoDoesSims Have you pulled the whole sims 2 uc folder out and let the game generate a new one? Have you tried launching the game from the shortcut on your desktop instead of going through Origin? Usually a Fault Module Name: ntdll.dll means there is a driver or software issue.

You can try to uninstall and reinstall your Nvidia drivers. Info here: https://forums.geforce.com/default/topic/417812/geforce-drivers/correct-way-to-uninstall-and-reinstall-geforce-drivers-mod-can-we-get-a-sticky-please/

Are you using Windows 10 home or pro edition?
JULES1593
7 years ago
"CatOfEA;c-16278382" wrote:
TeoDoesSims - If you updated your OS to Windows 10 recently, you might maybe have an issue similar to several other folks on the MTS and leefish sims forums. We have notices that folks with Windows 10 update 1709 and Origin Ultimate Collection (updated version) and nvidia cards, some combination of that, seem to be having issues with crashing, pink flashes, game not starting, etc. It's looking like mostly folks with Windows 10 Pro 64 bit update version 1709. If you updated to 10 in mid January or so, you probably have 1709. We have verified that rolling the OS back to 1703 does fix the problem but that's not really a fix. It will remove your apps and data, you'll have to reinstall, and then Windows will eventually update itself back to 1709 anyway unless you permanently disconnect it from the internet. We're hoping Microsoft/Origin/NVidia fix whatever they broke. Haven't come up with a community fix so far. Do any EA mods read these threads? I'm hoping they'll get Origin to update Ultimate Collection again so it works with 1709. Sorry that wasn't more help.

@EA_Mage Could this be looked into? There are people who play on Windows 10 pro-edition that are having issues being able to play there game since the game was updated. Windows 10 home edition works fine, and anyone not updated to the latest one is playing fine also. It seems to only be a issue with Windows 10 pro, and a updated Sims 2 uc game.
TeoKnowsBest
7 years ago
"JULES1111;c-16279037" wrote:
@TeoDoesSims Have you pulled the whole sims 2 uc folder out and let the game generate a new one? Have you tried launching the game from the shortcut on your desktop instead of going through Origin? Usually a Fault Module Name: ntdll.dll means there is a driver or software issue.

You can try to uninstall and reinstall your Nvidia drivers. Info here: https://forums.geforce.com/default/topic/417812/geforce-drivers/correct-way-to-uninstall-and-reinstall-geforce-drivers-mod-can-we-get-a-sticky-please/

Are you using Windows 10 home or pro edition?

I am using Windows 10 Home. Maybe trying to update the drivers will fix the issue?
JULES1593
7 years ago
"TeoDoesSims;c-16279291" wrote:
"JULES1111;c-16279037" wrote:
@TeoDoesSims Have you pulled the whole sims 2 uc folder out and let the game generate a new one? Have you tried launching the game from the shortcut on your desktop instead of going through Origin? Usually a Fault Module Name: ntdll.dll means there is a driver or software issue.

You can try to uninstall and reinstall your Nvidia drivers. Info here: https://forums.geforce.com/default/topic/417812/geforce-drivers/correct-way-to-uninstall-and-reinstall-geforce-drivers-mod-can-we-get-a-sticky-please/

Are you using Windows 10 home or pro edition?

I am using Windows 10 Home. Maybe trying to update the drivers will fix the issue?

It won't hurt that is for sure. You could also try this and see if it runs.

You need to open regedit (Window+R) and open HKEY_LOCAL_MACHINE then SOFTWARE

For 32 - Bit : Find EA GAMES folder and open the sims 2... change the Display Name... Delete the ™ out...

For 64- Bit : Open Wow6432Node then.. Find EA GAMES folder and open the sims 2... change the Display Name... Delete the ™ out...

Before it's should look like this : The Sims 2™ Ultimate Collection

After : The Sims 2 Ultimate Collection
TeoKnowsBest
7 years ago
"JULES1111;c-16282008" wrote:
"TeoDoesSims;c-16279291" wrote:
"JULES1111;c-16279037" wrote:
@TeoDoesSims Have you pulled the whole sims 2 uc folder out and let the game generate a new one? Have you tried launching the game from the shortcut on your desktop instead of going through Origin? Usually a Fault Module Name: ntdll.dll means there is a driver or software issue.

You can try to uninstall and reinstall your Nvidia drivers. Info here: https://forums.geforce.com/default/topic/417812/geforce-drivers/correct-way-to-uninstall-and-reinstall-geforce-drivers-mod-can-we-get-a-sticky-please/

Are you using Windows 10 home or pro edition?

I am using Windows 10 Home. Maybe trying to update the drivers will fix the issue?

It won't hurt that is for sure. You could also try this and see if it runs.

You need to open regedit (Window+R) and open HKEY_LOCAL_MACHINE then SOFTWARE

For 32 - Bit : Find EA GAMES folder and open the sims 2... change the Display Name... Delete the ™ out...

For 64- Bit : Open Wow6432Node then.. Find EA GAMES folder and open the sims 2... change the Display Name... Delete the ™ out...

Before it's should look like this : The Sims 2™ Ultimate Collection

After : The Sims 2 Ultimate Collection

Hey! I renamed the DisplayName thingy but it still didn't launch. :c