The Sims 2 Ultimate Collection on EA App Desktop

Hello all.

I'm trying to get some kind of official answer about the EA App, Sims 2 and other older games. Please be patient as it will take some time for the EA Staff to answer due to Monday being a Holiday in the US.

@Tremayne4260 

I would like to provide several details in case they are helpful. This is from my experience as well as from what I've gathered talking to some players.

I can see The Sims 2 in EA App. It shows up as just The Sims 2 and the game tile says The Sims 2 Double Deluxe. The download button does not work, it starts loading the download confirmation window (where you select the installation location and the language), and then throws an error that says: There's a problem with your download. Something went wrong with your download. Give us a few minutes, then try again. This same error has been showing up ever since TS2 showed up in EA App.

The Sims 2 Spinoffs (The Sims Life Stories, The Sims Pet Stories and The Sims Castaway Stories) have also shown up, even before TS2, but they downloaded without issues. As they use legacy installers, I was offered a download link (which expired after a few hours) to use in the browser instead of directly downloading in EA App. After they finished downloading, I had ZIP files with installers in them.

At least one player was able to download something when clicking on the Sims 2 in EA App, but it was The Sims 2 Store Edition; they also got a download link (that expired after a few hours). So even though their download button worked, it did not download the game that should have been there.

I have a theory that I am unable to download anything because I don't own Store Edition while EA App is trying to download just that. Whoever works on this, they should check that The Sims 2 game tile (in the players' libraries) is connected to the actual The Sims 2 Ultimate Collection, as it should just be able to download normally, just like Sims 3 or 4.

If I find anything else, I'll update this post, but so far this is what I have been able to gather.

I own The Sims 2 Ultimate collection will I be able to download and play it on the EA app?

Hello all:

As all of you know, Origin is going to shut down later this year. I´ve downloaded EA Desktop in order to continue playing with my Origin games, but I´ve noticed that The Sims 2 Ultimate Collection (and also the Store Edition) are missing.

Instead, I have The Sims 2 Double Deluxe version, wich I buyed some years ago before the Ultimate Collection went for free in Origin.

My question is: Is going the Ultimate Collection transfer to EA Desktop or are we going to loose it for good?

Also, it does not appear in my order history, wich is odd "cause I can play via Origin normally. And yes, I use the same e-mail for both accounts, the username is the same and I have other games in both accounts, so they are not separate accounts.

Anyone with this problem? EA Live chat did not solve my problem after talking twice with them ☹️(

Same here! I haven't heard back from email support yet after messaging them late last week. 

To any staff that reads this, my copy of The Sims 2 Ultimate Collection didn't transfer to EA App like it was supposed to, since Origin is now being replaced by EA App for PC. The Ultimate Collection is still on Origin, but not on EA App. Instead, the game got replaced by a copy of The Sims 2 Double Deluxe that I never even owned to begin with, which is not the same game because the Ultimate Collection includes every single expansion pack and stuff pack that was ever released for The Sims 2, whereas the Double Deluxe does not. I don't think it seems fair at all to lose my copy of the Ultimate Collection after having it for some years now, only to be replaced by a different collection that is inferior. Many of the mods I have require the Ultimate Collection. ☹️

@ARP1922 The Sims 2 has had a rocky start on EA App. Although it shows up as The Sims 2 Double Deluxe, it should still, technically, be Ultimate Collection. I have previously installed Ultimate Collection from Origin and it matched (for the lack of a better word), or I should say "recognized" The Sims 2 (Double Deluxe) in EA App.

Now here is when issues start. To test things out, I had uninstalled Ultimate Collection in order to download it directly through EA App. It always threw an error. When I reinstalled through Origin, it matched to TS2 in EA app again.

I would like to ask that you try to download The Sims 2 through EA App (you don't need to finish the download, just attempt to start it) and let me know what happens. Does it give you a download link to The Sims 2 Store Edition (as a ZIP file), or does it actually download Ultimate Collection inside EA App? Also, does it list your game's product code or say No Code Required?

I am asking this as at least one other player I had talked to somehow got Store Edition instead of Ultimate Collection, so I am thinking that this might be the problem as to why some players can't download it. For comparison, I do not own Store Edition on Origin, which is (I suspect) why I get the download error.

I tried to download TS2 Double Deluxe version in EA app just to see what happens and it has thrown me an error message, no matter how many times I try.

And no, I don´t have any version of TS2 installed in my current PC, so I don´t think is a compatibility problem. Any ideas?

Anyway, both versions of TS2 (Ultimate Collection and Store Edition) stills appear in my Origin account.

I attach you a picture with the error message. It says:

"An error has ocurred during the download. Give us some minutes and try again"

Buttons says: "Try again / Close"

Ok, so I tried something in order to transfer TS2 Ultimate Collection to EA app. I looked for the code, wich you can see in "Game properties" in Origin. As you can see, TS2 Ultimate Collection has a code (as seen in "Origin 1.png").

TS2 Store Edition has NOT a code and just simply say: NO CODE REQUIRED (as seen in "Origin 2.png)

When I tried to redeem the code for TS2 Ultimate Collection in the EA app, it looks like the app recognize the game, and is ready to add it to your collection (as seen in "EA 1.png").

But, when I tried to use the code to add it to my collection, an error appeared saying the code is already redeemed.

So, what´s the deal here? Any ideas?