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noavizz's avatar
noavizz
Rising Novice
5 months ago
Solved

The Sims 25th Birthday Bundle - Purchased game no longer shows in library

I recently bought The Sims 25th Birthday Bundle. I was able to download it and install it as well. Everything was working perfectly fine. Then I decided to reinstall the game, but it no longer gives ...
bug
discussion
pc
technical issues
noavizz's avatar
noavizz
Rising Novice
5 months ago

Yes, I only have one account and I usually stay logged in. I logged out and relogged back in a moment ago and followed the App Recovery and Cleared Cache, but still nothing has changed.

 

EA_Cade's avatar
EA_Cade
Icon for Community Manager rankCommunity Manager
5 months ago

Thanks, in that case we'll need to get you over to the help team at Help.ea.com so they can help get you back in the game. 

  • noavizz's avatar
    noavizz
    Rising Novice
    5 months ago

    Thank you so much for your help! I appreciated it. I submitted a form on February 19th and it was unresolved. It was updated on February 26th and the case status is currently closed.

  • EA_Cade's avatar
    EA_Cade
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Heya noavizz 

    Just to confirm, if you search in your library for "The Sims" or "The Sims 2" you aren't seeing them at all?

  • noavizz's avatar
    noavizz
    Rising Novice
    5 months ago

    I was able to see both Sims games in my library today. I logged into the EA App and they both showed up. Thank you so much for your help, I appreciate it so much!

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