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beauuty__lovee's avatar
beauuty__lovee
New Rookie
6 months ago

Unplayable Sims 2

not able to play the sims 2 at all since the update... Try to load up game just for EA app to pretend to load the game and it just doesn't do anything... 

8 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi beauuty__lovee & watchtroy 

    Sorry to hear this! We’ve had some reports of the game sometimes taking a very long time to start. Does the game eventually open for you, or does it simply immediately exit back to the EA App/Epic/Steam application? 

    Please also provide the following info to help us look into this further:

    Does the behavior change if you use the -w option to make it start in Windowed mode? 
    What happens if you move your game save folder to your desktop, then start the game again?

    Please be sure to attach a DxDiag to your post as well. Thank you! 

  • beauuty__lovee watchtroy Please go to Documents\EA Games\The Sims 2 Legacy and delete the following files before trying to launch the game again:

    • Groups.cache
    • Accesory.cache
    • Cigen.package (if present).

    Let me know if that does anything.

  • beauuty__lovee's avatar
    beauuty__lovee
    New Rookie
    6 months ago

    No it doesn't work it just start the EA app and then don't load the game at all it just immediately exit back to the EA app. I have my game already in windows mode that's how I play.  EA_Solaire 

  • Jestemczarna's avatar
    Jestemczarna
    Seasoned Newcomer
    6 months ago

    I have the same problem, I downloaded game twice even, refresh what I could and game is just not running (acording to ea games is played ... somewhere). I bought set with the Sims 1, and this game is working without any interuption.

    I dont have even that files what you listed, just Log full with txt and Teleport

  • watchtroy's avatar
    watchtroy
    Seasoned Novice
    6 months ago

    EA_SolaireI attached the DxDiag to my post. When I press play it makes my screen flash like it's going to start but then does nothing and is stuck with a frozen desktop screen until I task manager end process.

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