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NikkeiSimmer's avatar
8 years ago

Game Crashing after 5 minutes of gameplay (real time) - screen frozen, clock stopped, sims frozen...

Have to go to CTRL-ALT-DEL to Task Manager and shut process down...and this is happening quite often now. I'm figuring that the R5 Integrated Chip is on its way out. EPs (only EP that I don't have is Showtime); SPs (High End Loft Stuff only).

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System Information
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Time of this report: 7/6/2018, 10:54:29
Machine name: DESKTOP-B2J86SD
Machine Id: {63481EEA-01A0-45DE-818B-9CD098A03439}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Notebook
BIOS: F.12 (type: UEFI)
Processor: AMD A8-7410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.2GHz
Memory: 8192MB RAM
Available OS Memory: 7114MB RAM
Page File: 2819MB used, 9163MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode
DxDiag Previously: Crashed in DirectInput (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

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DxDiag Notes
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Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab:

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DirectX Debug Levels
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Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

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Display Devices
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Card name: AMD Radeon(TM) R5 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9851)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_9851&SUBSYS_80CB103C&REV_45
Device Status: 0180200A
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4562 MB
Dedicated Memory: 1006 MB
Shared Memory: 3556 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.580578,0.335461), Green(0.330578,0.565930), Blue(0.155773,0.140148), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO10EC
Native Mode: 1366 x 768(p) (60.093Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\amdxc64.dll
Driver File Version: 24.20.11016.0004 (English)
Driver Version: 24.20.11016.4
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 2018-05-15 5:00:00 PM, 2023720 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-DB11-11CF-8873-C38BFEC2D535}
Vendor ID: 0x1002
Device ID: 0x9851
SubSys ID: 0x80CB103C
Revision ID: 0x0045
Driver Strong Name: oem0.inf:cb0ae414426d398f:ati2mtag_MullinsPA_MobileDS:24.20.11016.4:pci\ven_1002&dev_9851&rev_45
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

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Sound Devices
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Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C80CB&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7944 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2016-09-26 12:00:00 AM, 5346312 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

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Sound Capture Devices
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Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7944 (English)
Driver Attributes: Final Retail
Date and Size: 10/15/2016 00:31:36, 5346312 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

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Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: HP Webcam
Category: Camera
SymbolicLink: \\?\usb#vid_04f2&pid_b52d&mi_00#7&362501d0&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Location: Front
Rotation: 0
Manufacturer: Microsoft
HardwareID: USB\VID_04F2&PID_B52D&REV_4060&MI_00,USB\VID_04F2&PID_B52D&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.17134.1
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 2006-06-21 12:00:00 AM
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: HP Webcam
Parent: USB\VID_04F2&PID_B52D\0x0001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: n/a
MFT0: n/a
DMFT: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: n/a
DMFTChain: n/a
EnableDshowRedirection: n/a
FrameServerEnabled: n/a
ProfileIDs: n/a

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DirectInput Devices
-------------------
Poll w/ Interrupt: No

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USB Devices
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Gameport Devices
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PS/2 Devices
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Disk & DVD/CD-ROM Drives
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Drive: C:
Free Space: 509.3 GB
Total Space: 931.2 GB
File System: NTFS
Model: HGST HTS541010A9E680

Drive: D:
Free Space: 2.4 GB
Total Space: 21.2 GB
File System: NTFS
Model: HGST HTS541010A9E680

--------------
System Devices
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Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1584&SUBSYS_00000000&REV_00\3&2411E6FE&0&C4
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_156B&SUBSYS_00000000&REV_00\3&2411E6FE&0&10
Driver: n/a

Name: AMD SATA Controller
Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_80CB103C&REV_39\3&2411E6FE&0&88
Driver: C:\WINDOWS\system32\DRIVERS\amdsata.sys, 1.01.0003.0277 (English), 4/11/2018 16:33:48, 83360 bytes
Driver: C:\WINDOWS\system32\DRIVERS\amdxata.sys, 1.01.0003.0277 (English), 4/11/2018 16:33:48, 27032 bytes

Name: AMD USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Device ID: PCI\VEN_1022&DEV_7814&SUBSYS_80CB103C&REV_11\3&2411E6FE&0&80
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.17134.0001 (English), 4/11/2018 16:33:52, 434592 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.17134.0001 (English), 4/11/2018 16:33:52, 123576 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_80CB103C&REV_02\3&2411E6FE&0&A2
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.17134.0001 (English), 4/11/2018 16:33:45, 86016 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.17134.0001 (English), 4/11/2018 16:33:46, 98304 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.17134.0001 (English), 4/11/2018 16:33:46, 379392 bytes

Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_80CB103C&REV_07\4&D9D0903&0&0015
Driver: C:\WINDOWS\system32\DRIVERS\rt640x64.sys, 10.01.0505.2015 (English), 6/18/2015 03:57:01, 895256 bytes
Driver: C:\WINDOWS\system32\RtNicProp64.dll, 1.02.0000.0006 (English), 6/18/2015 03:57:01, 91272 bytes


(DxDiag continued in following post)

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