Forum Discussion

Legend

7 years ago

Game Crashing after 5 minutes of gameplay (real time) - screen frozen, clock stopped, sims frozen...

Have to go to CTRL-ALT-DEL to Task Manager and shut process down...and this is happening quite often now. I'm figuring that the R5 Integrated Chip is on its way out. EPs (only EP that I don't have is Showtime); SPs (High End Loft Stuff only).

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System Information
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Time of this report: 7/6/2018, 10:54:29
Machine name: DESKTOP-B2J86SD
Machine Id: {63481EEA-01A0-45DE-818B-9CD098A03439}
Operating System: Windows 10 Home 64-bit (10.0, Build 17134) (17134.rs4_release.180410-1804)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP Notebook
BIOS: F.12 (type: UEFI)
Processor: AMD A8-7410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.2GHz
Memory: 8192MB RAM
Available OS Memory: 7114MB RAM
Page File: 2819MB used, 9163MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.17134.0001 64bit Unicode
DxDiag Previously: Crashed in DirectInput (stage 1). Re-running DxDiag with "dontskip" command line parameter or choosing not to bypass information gathering when prompted might result in DxDiag successfully obtaining this information

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DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab:

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DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon(TM) R5 Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9851)
DAC type: Internal DAC(400MHz)
Device Type: Full Device (POST)
Device Key: Enum\PCI\VEN_1002&DEV_9851&SUBSYS_80CB103C&REV_45
Device Status: 0180200A
Device Problem Code: No Problem
Driver Problem Code: Unknown
Display Memory: 4562 MB
Dedicated Memory: 1006 MB
Shared Memory: 3556 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
HDR Support: Not Supported
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.580578,0.335461), Green(0.330578,0.565930), Blue(0.155773,0.140148), White Point(0.313977,0.329602)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: AUO10EC
Native Mode: 1366 x 768(p) (60.093Hz)
Output Type: Internal
Monitor Capabilities: HDR Not Supported
Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
Advanced Color: Not Supported
Driver Name: C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\c0328911.inf_amd64_a81756cbffedb936\B328940\amdxc64.dll
Driver File Version: 24.20.11016.0004 (English)
Driver Version: 24.20.11016.4
DDI Version: 12
Feature Levels: 12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
Driver Model: WDDM 2.1
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Integrated
Power P-states: Not Supported
Virtualization: Not Supported
Block List: No Blocks
Catalog Attributes: Universal:False Declarative:False
Driver Attributes: Final Retail
Driver Date/Size: 2018-05-15 5:00:00 PM, 2023720 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: Unknown
Device Identifier: {D7B71EE2-DB11-11CF-8873-C38BFEC2D535}
Vendor ID: 0x1002
Device ID: 0x9851
SubSys ID: 0x80CB103C
Revision ID: 0x0045
Driver Strong Name: oem0.inf:cb0ae414426d398f:ati2mtag_MullinsPA_MobileDS:24.20.11016.4:pci\ven_1002&dev_9851&rev_45
Rank Of Driver: 00D12000
Video Accel: Unknown
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: n/a
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO MaxPlanes: 1
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PanelFitter Caps: Not Supported
PanelFitter Stretch: Not Supported

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Sound Devices
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Description: Speakers (Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0282&SUBSYS_103C80CB&REV_1000
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7944 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 2016-09-26 12:00:00 AM, 5346312 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (Realtek High Definition Audio)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.7944 (English)
Driver Attributes: Final Retail
Date and Size: 10/15/2016 00:31:36, 5346312 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: HP Webcam
Category: Camera
SymbolicLink: \\?\usb#vid_04f2&pid_b52d&mi_00#7&362501d0&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Location: Front
Rotation: 0
Manufacturer: Microsoft
HardwareID: USB\VID_04F2&PID_B52D&REV_4060&MI_00,USB\VID_04F2&PID_B52D&MI_00
DriverDesc: USB Video Device
DriverProvider: Microsoft
DriverVersion: 10.0.17134.1
DriverDateEnglish: 6/21/2006 00:00:00
DriverDateLocalized: 2006-06-21 12:00:00 AM
Service: usbvideo
Class: Camera
DevNodeStatus: 180200A
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: HP Webcam
Parent: USB\VID_04F2&PID_B52D\0x0001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: WdmCompanionFilter
Stack: \Driver\ksthunk,\Driver\usbvideo,\Driver\ACPI,\Driver\usbccgp
ContainerCategory: n/a
SensorGroupID: n/a
MFT0: n/a
DMFT: n/a
DependentStillCapture: n/a
EnablePlatformDMFT: n/a
DMFTChain: n/a
EnableDshowRedirection: n/a
FrameServerEnabled: n/a
ProfileIDs: n/a

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DirectInput Devices
-------------------
Poll w/ Interrupt: No

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USB Devices
-----------

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Gameport Devices
----------------

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PS/2 Devices
------------

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Disk & DVD/CD-ROM Drives
------------------------
Drive: C:
Free Space: 509.3 GB
Total Space: 931.2 GB
File System: NTFS
Model: HGST HTS541010A9E680

Drive: D:
Free Space: 2.4 GB
Total Space: 21.2 GB
File System: NTFS
Model: HGST HTS541010A9E680

--------------
System Devices
--------------
Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_1584&SUBSYS_00000000&REV_00\3&2411E6FE&0&C4
Driver: n/a

Name: PCI standard host CPU bridge
Device ID: PCI\VEN_1022&DEV_156B&SUBSYS_00000000&REV_00\3&2411E6FE&0&10
Driver: n/a

Name: AMD SATA Controller
Device ID: PCI\VEN_1022&DEV_7804&SUBSYS_80CB103C&REV_39\3&2411E6FE&0&88
Driver: C:\WINDOWS\system32\DRIVERS\amdsata.sys, 1.01.0003.0277 (English), 4/11/2018 16:33:48, 83360 bytes
Driver: C:\WINDOWS\system32\DRIVERS\amdxata.sys, 1.01.0003.0277 (English), 4/11/2018 16:33:48, 27032 bytes

Name: AMD USB 3.0 eXtensible Host Controller - 1.0 (Microsoft)
Device ID: PCI\VEN_1022&DEV_7814&SUBSYS_80CB103C&REV_11\3&2411E6FE&0&80
Driver: C:\WINDOWS\system32\DRIVERS\USBXHCI.SYS, 10.00.17134.0001 (English), 4/11/2018 16:33:52, 434592 bytes
Driver: C:\WINDOWS\system32\DRIVERS\UMDF\UsbXhciCompanion.dll, 10.00.17134.0001 (English), 4/11/2018 16:33:52, 123576 bytes

Name: High Definition Audio Controller
Device ID: PCI\VEN_1022&DEV_780D&SUBSYS_80CB103C&REV_02\3&2411E6FE&0&A2
Driver: C:\WINDOWS\system32\DRIVERS\hdaudbus.sys, 10.00.17134.0001 (English), 4/11/2018 16:33:45, 86016 bytes
Driver: C:\WINDOWS\system32\DRIVERS\drmk.sys, 10.00.17134.0001 (English), 4/11/2018 16:33:46, 98304 bytes
Driver: C:\WINDOWS\system32\DRIVERS\portcls.sys, 10.00.17134.0001 (English), 4/11/2018 16:33:46, 379392 bytes

Name: Realtek PCIe FE Family Controller
Device ID: PCI\VEN_10EC&DEV_8136&SUBSYS_80CB103C&REV_07\4&D9D0903&0&0015
Driver: C:\WINDOWS\system32\DRIVERS\rt640x64.sys, 10.01.0505.2015 (English), 6/18/2015 03:57:01, 895256 bytes
Driver: C:\WINDOWS\system32\RtNicProp64.dll, 1.02.0000.0006 (English), 6/18/2015 03:57:01, 91272 bytes

(DxDiag continued in following post)

48 Replies

NikkeiSimmer
Legend
7 years ago
Well, got my CC back into the game. Will attempt to play the game that I was playing before...and see if finding the fact that I had 3 TS2 files in there was what carked up the game before. Thank you Delphy's Dashboard... Otherwise I wouldn't have known that they were TS2 meshes. I gotta watch what I download and put in. Playing on windowed mode so that I can access CoreTemp...
NikkeiSimmer
Legend
7 years ago
Testing the Bunker save before saying that the "problem is all fixed..." - Found three TS2 hair packages that were, I believe, the root of the crashing issue with Delphy's Dashboard....and removed them. I'm sure the program was reading those files...trying to make sense of them...couldn't so it crashed. But I'll play the save at least 45 minutes and see if anything else crops up. It appears that the game is much smoother now as far as scrolling and is not prone to lag...which I believe the root cause of that issue too was those TS2 hair packages.

Edit: OK...this time it froze about an hour and a half into playing the game...in real time...
igazor
7 years ago
If it's really going to take 90 real time minutes to reproduce the freeze now, this makes things more complicated to troubleshoot. Yes, of course the game is not going to react well to TS2 package files being shoved at it. Might there be more of this kind of thing in play? Or even recently added proper TS3 content that is passing the Dashboard test but still slowly acting up in-game? Emphasizing recently since this entire issue is being described as something that is new and never happened on such a regular basis before.

And to repeat a prior answer I would still be happy to look at your script logs, but not the ones from before where the game was trying to grapple with TS2 content because those would now not provide very useful information.
NikkeiSimmer
Legend
7 years ago
I've did another game refresh...and started putting everything in slowly again in smaller batches into a Temp folder. If it runs for 90 -120 minutes with those CC then they go into the game-specific CC folder. At least that's how I'm going to have to do this from now on...so that I can isolate the one that's giving me problems.

IF it isn't a problem CC causing the freeze, then I'm going to have to say that it's a corrupted game and deep-six that particular save, and start over.
NikkeiSimmer
Legend
7 years ago
I played 2+ hrs on the test save with all CC in without replicating the freeze. So something tells me that the cause of the freezing is a corrupt save. If so, I'm going to ditch the corrupt saves and start the story over again from the point where the sims end up in Sunset Valley.
semavilady
7 years ago
@Nikkei_Simmer - Good luck on your progress. Do you put your mods in a Testing level of priority in your game? I've found it very handy. I do not use many sim3packs of user made CC, and practically nothing from TSR touches my TS3 game's 'lips'.

These are some of the priority levels I use in my Resource.cfg and I have not had had issues with this level of priority scoring.
Makes it faster to pull things in testing out when I suspect a problem. I've had no conflicts with Awesomemod, the NRAAS I use and any of Shimrod's mods.

Resource.cfg

Priority 1000 (Overrides)
PRIORITY 800 (AWES)...
PRIORITY 700 (NRAAS)...
Priority 500 (Packages)...
Priority 500 (DCCache)
Priority 499 (Test)...
Priority -50 (Probation)...
NikkeiSimmer
Legend
7 years ago
"SemaviLady;c-16597126" wrote:
@Nikkei_Simmer - Good luck on your progress. Do you put your mods in a Testing level of priority in your game? I've found it very handy. I do not use many sim3packs of user made CC, and practically nothing from TSR touches my TS3 game's 'lips'.

These are some of the priority levels I use in my Resource.cfg and I have not had had issues with this level of priority scoring.
Makes it faster to pull things in testing out when I suspect a problem. I've had no conflicts with Awesomemod, the NRAAS I use and any of Shimrod's mods.

Resource.cfg

Priority 1000 (Overrides)
PRIORITY 800 (AWES)...
PRIORITY 700 (NRAAS)...
Priority 500 (Packages)...
Priority 500 (DCCache)
Priority 499 (Test)...
Priority -50 (Probation)...

I'll look and see what the priority settings are in my resource.cfg file. And the offending ones were packages. :D I got out of the habit of using Sims3packs for all but store stuff and worlds. :D
semavilady
7 years ago
I do use a lot of custom worlds. I run them through Custard and Delphy installer before adding them. I tend to stick to well known world builders. So far so good. (fingers, toes and eyes crossed)