Forum Discussion

cfe60b208e0187ab's avatar
cfe60b208e0187ab
Seasoned Newcomer
5 days ago

How to get access to my thesims3 mypage back?

Hello, how is it going.

Today I come to you with an odd request. My profile (http://mypage.thesims3.com/mypage/SecretPotion412)had been blocked by the Moderators of the old official German forums (Hi Mergi and Pierce!!) because of me having an alt when my original profile (http://mypage.thesims3.com/mypage/naich) had been blocked because I was a bad child around 2012/2013 lmao.

I was trying to get in contact with customer service and live-chat, but that was as helpful as a teapot made out of chocolate holding a hot beverage. I don't even care about those accounts (actually I do because I paid a lot of money for these game and it's not like I robbed someones grandma so there would be a ban for like 13 years on it) but I would like to be able to download some of my old sims.

I know there won't be a mod around here lurking these forums, but any help would be greatly appreciated. 

4 Replies

  • EA_Solaire's avatar
    EA_Solaire
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hi there cfe60b208e0187ab​ 

    We're not able to assist with bans or other account actions directly here on the forums. If you feel you have been incorrectly banned, you can dispute this decision with the Terms of Service team through the link here.

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose the EA app.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Click Select contact option.
    6. Sign in to your account that has the ban or suspension, if you aren’t already.
  • cfe60b208e0187ab's avatar
    cfe60b208e0187ab
    Seasoned Newcomer
    3 days ago

    Hey Solaire,

    thanks for the copy-paste response, but at this point I'd rather ask another fellow simmer if they could download a few of my old sims for me, as the process above will not fix the mypage issue I have since nobody from EA seems to be able to help or be responsible for those pages.. I wish somebody would just come clean and admit they actually can't do anything about it lol.😅

    The fact that there were a multiple of 100€ invested in these games and the customer service being almost non-existent is saddening to say the least.

    All the best

  • cfe60b208e0187ab​  I actually tried to view your studio, for each account you listed, and it's blocked.  There's no link on your profile page, and going directly to the studio URL only shows a message that "This user is currently flagged by Customer Support."  That's why I didn't answer; I don't see any way for a regular user to help you here.

  • cfe60b208e0187ab's avatar
    cfe60b208e0187ab
    Seasoned Newcomer
    3 days ago

    I was hoping for maybe someone having a similar experience, and knowing what to do since the old official forums obviously do not exist anymore and getting my account back will be more work than hitting up a mod.

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