I recently bought a Radeon R7 200 graphics card. I mean it's a huge card with 2 fans. It's an awesome card. When I boot up my sims it doesn't recognize my card and it uses my on board graphics card instead which = extremely poor graphics. Why doesn't the game recognize this card and is there anything I can do about besides the idea of buying a new one? I won't buy a new one becuz to run this card I needed a 650 W power supply so I had to buy a new power supply too. I'm very unhappy :(

"Pritzooo;14485064" wrote:"LeahxRIx8;12298357" wrote:CeeJay. It says it's an AMD Radeon R7 200 series. That's all I know about it. I hope that helps. It looks good. I think crisper. THANK YOU CHERI! I checked out the wiki guide, made a change, booted up the game and they have faces now so it seems the game is reading the card. Thank you! I have the exact same card/problem- where did you add the card in those two files? My attempt at adding it at the top of the ATI cards (on the graphicscard.sgr) did not make a difference :( hi @Pritzooo are you saying like the OP here you added a new card to your system and the card is not being read by the but instead the intel video chip?can you post your dxdiag so i can see your driver info also some recent driver updates have been giving sims 3 players issues, rolling back to prior drivers may help. there also a week ago AMD released a "fix" for the crimson drivers have you installed those?to post hit windows key + R enter dxdiag run report hit save all info and notepad doc will open copy/paste the whole long report here, thanks!

"Pritzooo;14485113" wrote:Hi @ceejay402, thanks for your reply! I have the exact same graphics card as @LeahxRIx8 and have tried to follow the simwiki (it didn't work). I am more confused about where (location) to add my card in both sgr files. To be honest, my game runs perfectly (so is utilising the GPU), but I'm having the pixelated shadow issue. Here is my dxdiag (graphics section): ---------------Display Devices--------------- Card name: AMD Radeon R7 Graphics + R7 200 Dual Graphics Manufacturer: Advanced Micro Devices, Inc. Chip type: AMD Radeon Graphics Processor (0x6611) DAC type: Internal DAC(400MHz) Device Type: Full Device Device Key: Enum\PCI\VEN_1002&DEV_6611&SUBSYS_3D791642&REV_00 Display Memory: 8619 MB Dedicated Memory: 3022 MB Shared Memory: 5596 MB Current Mode: 1680 x 1050 (32 bit) (60Hz) Monitor Name: ACER AL2016W Monitor Model: AL2016W Monitor Id: ACRAD64 Native Mode: 1680 x 1050(p) (59.954Hz) Output Type: HD15 Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dllDriver File Version: 8.17.0010.1429 (English) Driver Version: 15.300.1025.1001 DDI Version: 12 Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1 Driver Model: WDDM 2.0Graphics Preemption: DMA Compute Preemption: DMA Miracast: Not Supported by Graphics driverHybrid Graphics GPU: Not Supported Power P-states: Not Supported Driver Attributes: Final Retail Driver Date/Size: 04/12/2015 00:00:00, 1519232 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71EE2-2551-11CF-6770-731DBEC2C535} Vendor ID: 0x1002 Device ID: 0x6611 SubSys ID: 0x3D791642 Revision ID: 0x0000 Driver Strong Name: oem22.inf:cb0ae414a1c8684b:ati2mtag_R501:15.300.1025.1001:pci\ven_1002&dev_6611 Rank Of Driver: 00D12001 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= D3D9 Overlay: Not Supported DXVA-HD: Not Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled MPO Caps: Not Supported MPO Stretch: Not Supported MPO Media Hints: Not Supported MPO Formats: Not Supportedcan you post the first part as well with the processor info thanks!

"Pritzooo;14485194" wrote:Here we are :) : Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513) Language: English (Regional Setting: English) System Manufacturer: LENOVO System Model: 90BF000VUK BIOS: IRKT40AUS Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~3.5GHz Memory: 12288MB RAM Available OS Memory: 11192MB RAM Page File: 3068MB used, 10428MB available Windows Dir: C:\WINDOWS DirectX Version: 12 DX Setup Parameters: Not found User DPI Setting: 115 DPI (119 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Enabled Miracast: Available, with HDCPMicrosoft Graphics Hybrid: Not Supported DxDiag Version: 10.00.10586.0000 64bit Unicodethanks so im little confused its probably related to the dual set up. sorry i shouldve just made you post the full report so i can view the system devices section. the date of your posted drivers:Driver Date/Size: 04/12/2015 00:00:00, 1519232 bytesbut you have drivers installed Driver Version: 15.300.1025.1001 which are these http://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064the other thing there was a fix released on 1/7 because of the many issues folks we were having, Crimson Edition 16.1 Hotfixso what i suggest do a clean install of your drivers, thats just uninstalling current and then installing - consider doing a custom install to not add the gaming experience app by raptr and add fix afterwards tweak card settingsthe jagged lines is related to aliasing - others have reported issue with newer drivers for sims 3 you can try tweaking AA settings. i use the setting "application setting" i havent updated to crimson but heres overview for help http://www.gamersnexus.net/guides/2203-review-of-amd-radeon-settings-crimson-softwareits possible the AA settings arent working well because of the drivers i have myself held off updating drivers to avoid the issue but i also run w7 so i have more older drivers i can use. its also possible the new drivers just need reinstalling or its the settings of the new crimson. some are reporting issues with getting custom settings to save correctly. othersw report issues with raptr. i never use raptr :) and then factor in the dual graphic set up so try reinstalling drivers making sure both drivers are updated rerun your dxidag to confirm its updated correctly and then tweak settings and then try the game and let me know how it goes, good luck

so i was about to watch this youtube to confirm how to update dual graphics and check out what they added:https://www.youtube.com/watch?v=XI5JXIn9VbAthe user is stating the new crimson drivers dont work for dual. amd nevera dull moment. ok here's what i think you should try that video was released before the new fix so try the fix i would use the autodetect http://support.amd.com/en-us/download/auto-detect-tool save the new drivers to the desktop like a file. uninstall old drivers and then add new ones. confirm its the fix http://support.amd.com/en-us/kb-articles/Pages/AMD-Radeon-Software-Crimson-Edition-16.1-Hotfix-Release-Notes.aspx its also possible you may need to consider disabling the dual set up and just run the game with the 270x, again since you only have w10 you only have one prior drivers, until amd provides better drivers if the update doesnt fix your issue

@ceejay402 - you never guess what?! I got my game to recognise my card= no more pixelated tree/building shadows!! :smiley: So happy! Thank you for all of your help @ceejay402, turns out I did not even need to reinstall my drivers. If anyone has this issue please read this thread. A lovely simmer on there even wrote out the new graphicsrules coding (which I adapted for my own R7 series card). Good luck!

My graphics card isn't recognized by The Sims 3??!!

18 Replies

cheridunk
12 years ago
Make sure that on your computer you have told your graphics card to use the Radeon Graphics Card for the Sims 3. My computer defaulted to the Intel Integrated Graphics chip for the Sims 3, I had to manually tell the Computer to use my GeForce Graphics Card.

Look at your DeviceConfig folder that is in your Sims 3/Electronic Arts/Sims 3 folder

Refer to this Wiki to get the Sims 3 to recognize your graphic card:

http://simswiki.info/wiki.php?title=Game_Help:Getting_new_graphics_cards_recognized_by_the_game
PeopleMatterMor
12 years ago
which r9 200 did you buy? there are a few :) and can you tell how does the game look?
leahxrix
New Adventurer
12 years ago
CeeJay. It says it's an AMD Radeon R7 200 series. That's all I know about it. I hope that helps. It looks good. I think crisper.

THANK YOU CHERI! I checked out the wiki guide, made a change, booted up the game and they have faces now so it seems the game is reading the card. Thank you!
cheridunk
12 years ago
LeahxRIx8 wrote:
CeeJay. It says it's an AMD Radeon R7 200 series. That's all I know about it. I hope that helps. It looks good. I think crisper.

THANK YOU CHERI! I checked out the wiki guide, made a change, booted up the game and they have faces now so it seems the game is reading the card. Thank you!

So glad to help! I just went through this with my new laptop and the game not recognizing my Nvidia GeForce 745M so it was pretty recent in my mind!
PeopleMatterMor
12 years ago
ok LeahxRIx8 it will say on the box the card's number. i recently added msi 29 270x to my game but my cpu does not have intel chip so i have just the one card

my card is not recognized by the game but its not an issue.

now in the past it was typical to disable the integrated chip when adding a new dedicated card to a desktop. this is different then laptops

i be interested in knowing if you treated the set up like a laptop dual card - setting up the better card to run the game

if it works then thats fine :D but know there is no need to get the card officially recognized by the game if the graphics are good. in fact newer dual graphics need an external additional program to make this happen, so not necessary.
Prit_Bio
New Rookie
10 years ago
"LeahxRIx8;12298357" wrote:
CeeJay. It says it's an AMD Radeon R7 200 series. That's all I know about it. I hope that helps. It looks good. I think crisper.

THANK YOU CHERI! I checked out the wiki guide, made a change, booted up the game and they have faces now so it seems the game is reading the card. Thank you!

I have the exact same card/problem- where did you add the card in those two files? My attempt at adding it at the top of the ATI cards (on the graphicscard.sgr) did not make a difference :(
PeopleMatterMor
10 years ago
"Pritzooo;14485064" wrote:
"LeahxRIx8;12298357" wrote:
CeeJay. It says it's an AMD Radeon R7 200 series. That's all I know about it. I hope that helps. It looks good. I think crisper.

THANK YOU CHERI! I checked out the wiki guide, made a change, booted up the game and they have faces now so it seems the game is reading the card. Thank you!

I have the exact same card/problem- where did you add the card in those two files? My attempt at adding it at the top of the ATI cards (on the graphicscard.sgr) did not make a difference :(

hi @Pritzooo are you saying like the OP here you added a new card to your system and the card is not being read by the but instead the intel video chip?

can you post your dxdiag so i can see your driver info also some recent driver updates have been giving sims 3 players issues, rolling back to prior drivers may help. there also a week ago AMD released a "fix" for the crimson drivers have you installed those?

to post hit windows key + R enter dxdiag run report hit save all info and notepad doc will open copy/paste the whole long report here, thanks!
Prit_Bio
New Rookie
10 years ago
Hi @ceejay402, thanks for your reply! I have the exact same graphics card as @LeahxRIx8 and have tried to follow the simwiki (it didn't work). I am more confused about where (location) to add my card in both sgr files. To be honest, my game runs perfectly (so is utilising the GPU), but I'm having the pixelated shadow issue. Here is my dxdiag (graphics section):

---------------
Display Devices
---------------
Card name: AMD Radeon R7 Graphics + R7 200 Dual Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6611)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6611&SUBSYS_3D791642&REV_00
Display Memory: 8619 MB
Dedicated Memory: 3022 MB
Shared Memory: 5596 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: ACER AL2016W
Monitor Model: AL2016W
Monitor Id: ACRAD64
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1429 (English)
Driver Version: 15.300.1025.1001
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 04/12/2015 00:00:00, 1519232 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2551-11CF-6770-731DBEC2C535}
Vendor ID: 0x1002
Device ID: 0x6611
SubSys ID: 0x3D791642
Revision ID: 0x0000
Driver Strong Name: oem22.inf:cb0ae414a1c8684b:ati2mtag_R501:15.300.1025.1001:pci\ven_1002&dev_6611
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported
PeopleMatterMor
10 years ago
"Pritzooo;14485113" wrote:
Hi @ceejay402, thanks for your reply! I have the exact same graphics card as @LeahxRIx8 and have tried to follow the simwiki (it didn't work). I am more confused about where (location) to add my card in both sgr files. To be honest, my game runs perfectly (so is utilising the GPU), but I'm having the pixelated shadow issue. Here is my dxdiag (graphics section):

---------------
Display Devices
---------------
Card name: AMD Radeon R7 Graphics + R7 200 Dual Graphics
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x6611)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_6611&SUBSYS_3D791642&REV_00
Display Memory: 8619 MB
Dedicated Memory: 3022 MB
Shared Memory: 5596 MB
Current Mode: 1680 x 1050 (32 bit) (60Hz)
Monitor Name: ACER AL2016W
Monitor Model: AL2016W
Monitor Id: ACRAD64
Native Mode: 1680 x 1050(p) (59.954Hz)
Output Type: HD15
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,amdxc64.dll,aticfx32,aticfx32,aticfx32,amdxc32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1429 (English)
Driver Version: 15.300.1025.1001
DDI Version: 12
Feature Levels: 11.1,11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 2.0
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Supported
Power P-states: Not Supported
Driver Attributes: Final Retail
Driver Date/Size: 04/12/2015 00:00:00, 1519232 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71EE2-2551-11CF-6770-731DBEC2C535}
Vendor ID: 0x1002
Device ID: 0x6611
SubSys ID: 0x3D791642
Revision ID: 0x0000
Driver Strong Name: oem22.inf:cb0ae414a1c8684b:ati2mtag_R501:15.300.1025.1001:pci\ven_1002&dev_6611
Rank Of Driver: 00D12001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC DXVA2_ModeVC1_IDCT DXVA2_ModeWMV9_IDCT
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
MPO Caps: Not Supported
MPO Stretch: Not Supported
MPO Media Hints: Not Supported
MPO Formats: Not Supported

can you post the first part as well with the processor info thanks!
Prit_Bio
New Rookie
10 years ago
Here we are :) :
Operating System: Windows 10 Home 64-bit (10.0, Build 10586) (10586.th2_release.160104-1513)
Language: English (Regional Setting: English)
System Manufacturer: LENOVO
System Model: 90BF000VUK
BIOS: IRKT40AUS
Processor: AMD A10-7800 Radeon R7, 12 Compute Cores 4C+8G (4 CPUs), ~3.5GHz
Memory: 12288MB RAM
Available OS Memory: 11192MB RAM
Page File: 3068MB used, 10428MB available
Windows Dir: C:\WINDOWS
DirectX Version: 12
DX Setup Parameters: Not found
User DPI Setting: 115 DPI (119 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Enabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10586.0000 64bit Unicode

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