Forum Discussion

Seasoned Newcomer

1 month ago

400 - Bad Request

Has anyone run into this Launcher connection issue today? I saw a thread from about a month ago with folks experiencing the same issue. Seems like it has something to do with an EA/TheSims3 server error ... ?

I also noticed that Edge (which I don't use) went through an update at some point. Not sure if that's related to the "400" issue, though. I've run though as many troubleshooting steps as possible like clearing cache, adjusting network settings, etc. (minus un/re-installing all my games), still no luck.

I can still login to the Sims 3 website, but when I try downloading content, I get the message on the Launcher that "there was an error while downloading". And then there's the Log file info:

2026/01/21|15:22:30|assetId: 7476480|Exchange Download Failure. Download manifest server error.||||Build Version: 1.69.47.024017|Platform: PC|Locale: en_US|Content URL: http://store.thesims3.com|Web Services URL: http://igs.thesims3.com|

I can play the game no problem, but I was just getting started on cleaning up content I've had stored on the Exchange for more than a decade, and it's looking like it has to be uploaded through the launcher for me to even get the packs in an accessible format to clean them. I hope it's resolvable, and I really hope it won't take weeks/months like what others have experienced 😓

technical issues

the sims 3 store

29 Replies

puzzlezaddict
Hero+
1 month ago
SiegeWeapon I tested this just now on my Mac, and the launcher loaded as normal. I had no trouble downloading one set from the Store and one item from my studio. So the Store and Exchange are working from the EA side, at least in general. There of course could still be a problem in Windows.

No one else has reported this issue today, so you might be the first, or this might just be on your side. To that end, please clear Edge's Internet Explorer-mode data. If that alone doesn't help, do it again and at the same time, move or rename the Sims 3 folder in Documents > Electronic Arts so the game creates a new one the next time you open the launcher. You can test with this new folder in place, and when you're done, delete it and restore the old folder, or move your saves and other content over from the old folder.