Hi, does anyone know if the site is down right now?? I purchased the dragon valley world through the EA app and went to redeem my code and just keep getting a "well be right back" error page. ive cleared my cache, tried three different browsers, and have reset my laptop multiple times, i can login to my page just fine and navigate to the redeem a code area but once I click to actually access that part of the site it gives me that error.
Summyyyyyyy I tried the Store site just now, and clicking Redeem a Code brought up the standard interface. I can't test it since I don't have a code to redeem, but it's working to that point for me.
Are you saying that you get an error when trying to enter the code, or before that? If before, are you using a VPN? It's possible that's what is blocking the Store site.
I get the error before that, like when I go to just click on the "redeem a code" it just immediately directs me to the "be right back" page
and no im not using a VPN, so I really have no idea whats causing the issue.
Summyyyyyyy It is fine for me too. I have had this problem before though and I just waited a while and it started working again. Maybe try a different browser I believe it is optimised for chrome.
Summyyyyyyy Can you try a different device? You don't need to have Sims 3 installed on a given computer to be able to redeem a code on the website.
billblogs The Store site has always worked better with Firefox than with Chrome or anything built on Chromium. It is definitely NOT optimized for Chrome.
Just had my boyfriend try on his PC it seems that the issue has something to do with my account im thinking now bc he logged into his account on his PC and navigated to the redeem code page perfectly fine, then proceeded to log into my account on his PC and when he clicked on the redeem code page (which had been working fine through his account seconds before) it proceeded to give him the error code ive been receiving so we tried again with his account and its working on his but not mine. honestly have no idea and am guessing EA support will be no help with this unfortunately 😭
Summyyyyyyy What you can do is contact EA customer support and ask if there are any security-related flags, or anything related to a purchase or billing issue. Talk to a real person (not a bot) in real time (not via email), and let me know if you don't get anywhere.
so i did that too, twice. got no help whatsoever from their support instead got told to continuously refresh the site until it works like thats any help lol
Summyyyyyyy Let me flag this to someone, which might take a few days, and get back to you.
Hi everyone!
I just finished speaking with EA help, who had to refund me my purchase that I made on Feb.27th (it is now March 7th) for Dragon Valley Gold Edition and Barnacle Bay. I purchased them both on the EA App. What initially had happened:
1. Made purchase on EA App
2. Redeem codes on sims 3 store (says it has already been redeemed)
3. Purchase does not show on sims 3 store purchase history but says I own the content on EA App.
4: Worlds do not show up in game
I think what is happening is a weird ownership glitch where EA App recognizes you purchased the worlds and therefor the Sims 3 store reads the codes as redeemed.
I think it is a weird glitch between the EA app and The Sims 3 store, and hopefully after long 9 days communicating with them that they will look into it.
From here on out I will personally be making my world purchases directly with the Sims 3 Store to avoid any future ownership conflicts between EA App and The Sims 3 Store.
