Forum Discussion

puppypower4's avatar
puppypower4
6 years ago

A serious error has occurred. It is recommended that you restart the application

The message "A serious error has occurred. It is recommended that you restart the application." shows up every time I try to open my game. This save is a year or so old so I refuse to start a new one. I'll give you as much information as I can.

I'm playing on sunset valley.

Expansion packs: Generations, Into The Future, Island Paradise, Late Night, Pets, Seasons, Showtime, Supernatural, University Life. I also own the Diesel stuff pack.

Mods: Nraas errortrap,  Nraas mastercontroller,  Nraas overwatch,  Nraas portrait panel,  Nraas story progression,  Nraas story progression career,  Nraas story progression population,  Nraas story progression relationship.

My game was lagging so I left to try and relog and then when I came back it showed the error message. I tried to figure it out on my own and that's when I came across this page:
http://simswiki.info/wiki.php?title=Game_Help:A_Serious_Error_Has_Occurred
I restarted my computer like it said and it worked the first time but then after that it never worked again. I tried every other option except the last one where it says to try using unlocker. I can not use unlocker because when I click the download button on this page:
 http://www.emptyloop.com/unlocker/
it goes here:
http://www.uniblue.com/cm/emptyloop/registrybooster/website/download/?aff=10080
and there is nowhere to download it there. I've also tried using the method that was on this thread:
https://answers.ea.com/t5/Technical-Issues-PC/A-serious-error-has-occurred/td-p/24582
and that didn't work either.


Any ideas would be appreciated, thanks in advance.

pc
technical issues

1 Reply

  • puzzlezaddict's avatar
    puzzlezaddict
    Hero+
    6 years ago

    @puppypower4  I'm not sure what you've tried, so I'll list the basics too, to be thorough.  You can skip the unlocker though: it's quite old and might not even work anymore.  It's also unnecessary, as there are much easier ways to change permissions in Windows 10.

    Go into Documents\Electronic Arts\The Sims 3\FeaturedItems, and delete everything in there.  Within the Sims 3 folder, go into DCBackup and delete everything except for ccmerged.package, which is necessary to make your premium store content work.  Then delete the five cache files within the Sims 3 folder.  In fact, while you're troubleshooting, delete them every time you quit the game.  For reference, they are:

    • CASPartCache.package
    • compositorCache.package
    • scriptCache.package
    • simCompositorCache.package
    • socialCache.package

    Restart your computer, don't open any other apps (besides Origin if you use it to play), and launch the game.  Don't open the Sims 3 folder either.  Let me know whether you get the error again, and if so, when.

    If you do still get the error, move your entire Sims 3 game folder out of Documents\Electronic Arts.  When you launch the game, a clean folder will be created with no content.  (Your save will be intact but temporarily inaccessible by the game.)  Try to start a new save in Sunset Valley, just to see whether it works.  Let me know either way, and if you still get an error, please run a dxdiag and attach it to a post.

    https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

    P.S.  Please edit out the mention of the NRaas mod that starts with a W.  It can't be named on this site.

Recent Discussions