@nessatay2223 Go ahead and delete the cache files, then see whether you can play if you don't try to login at all. Instead, just choose your household and click the check mark.
@nessatay2223 What happens if you try playing without logging in? It's not necessary to do so: the only features you wouldn't have access to are the in-game shopping experience, the badges, and the ability to send gifts to friends also playing.
Please delete the cache files every time you quit the game, at least from now until things start working again.
I am not able to log in to my member account since I changed my email earlier this month. Should I just delete those files again?
@nessatay2223 Go ahead and delete the cache files, then see whether you can play if you don't try to login at all. Instead, just choose your household and click the check mark.
It worked! Thank you so much!
@nessatay2223 Great to hear. Enjoy your game.
