Add on bought and dissapeared

I bought the Generations add on on April 2, 2025, was playing fine but today it dissapeard and on the EA app it shows that i dont even own, but on the downloads it says when it was installed. 

I tried the account management to check my order history and all my purchases from 2025 is not showing at all.

The online EA help was not helpfull at all.

This is not trustworthy and i will never buy anything again.