Forum Discussion

12 months ago

Solved

already-purchased expansion pack can't be downloaded

i downloaded the eps "world adventures" and "supernatural". world adventures downloaded smoothly but i can't download supernatural for some reason. it shows up in my library and is marked as purchase...

technical issues

puzzlezaddict
12 months ago
@u5p9jh7rzls9 You don't receive a product code when purchasing directly from EA, nor should you need one. Please choose Sims 3 > DLC (or Add-ons), find Supernatural, and see if there's a Download button there.

If not, try this:

https://answers.ea.com/t5/Technical-Issues-PC/New-Sims-3-expansion-says-in-game-content-can-t-install/m-p/13421549#M263753

If that doesn't help either, please wait 24 hours post-purchase and check again, clearing the EA App's cache (again). Sometimes there's a delay between a purchase and the pack becoming available, although this problem is much less common now than it was a year or so ago. Still, you don't need to jump through hoops if this is going to resolve on its own.

puzzlezaddict

Hero+

12 months ago

@u5p9jh7rzls9 You don't receive a product code when purchasing directly from EA, nor should you need one. Please choose Sims 3 > DLC (or Add-ons), find Supernatural, and see if there's a Download button there.

If not, try this:

https://answers.ea.com/t5/Technical-Issues-PC/New-Sims-3-expansion-says-in-game-content-can-t-install/m-p/13421549#M263753

If that doesn't help either, please wait 24 hours post-purchase and check again, clearing the EA App's cache (again). Sometimes there's a delay between a purchase and the pack becoming available, although this problem is much less common now than it was a year or so ago. Still, you don't need to jump through hoops if this is going to resolve on its own.

u5p9jh7rzls9
12 months ago
my dad came up to help me and he got it to download from the ea app magically. idk how he did it but he did! im sure this could help for other people too, so tysm!!