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a_friendly_ghost's avatar
a_friendly_ghost
Seasoned Newcomer
13 years ago

"An unknown error has occurred"

So, a while ago, I bought and installed sims 3 supernatural. It worked perfectly. However, a few month ago, I lost the disk. Recently, I bought Sims 3 Generations and Sims 3 Seasons. Note that both of these games were released more recently Supernatural. However, I installed both games and when I tried to open up the menu, it said "an unknown error has occured", then exited out of the application altogether. I tried dragging both icons right onto my desktop from the applications folder even though it didn't make much of a difference, then I tried uninstalling all of the expansion packs I have, including Supernatural. However, when I tried opening up Sims 3 (with no expansion packs installed) the Supernatural icon appeared. The menu came up this time, but when I tried clicking Play, it said "No game disk found! Insert Sims 3 Supernatural disk and try again!" I've tried uninstalling all of the sims 3 games I have, including the main game, restarting my computer and emptying my trash bin of all of the SIms 3 stuff I have; still, the same thing keeps happening. I'm not sure why; could anyone give me a hand?

pc
technical issues

1 Reply

  • crinrict's avatar
    crinrict
    Hero+
    13 years ago

    Are you using Store Content in your game ? There seems to be an issue on Macs where certain Store Content conflicts with the disc authentification.

    To make sure that is your problem, move the folder DCCache in documents\electronicarts\thesims3 to the desktop (this will rid you of all Store & Custom content so start a new game for testing purposes). If the game then starts, you need to find out which stuff is causing the conflict. To do so, first put back all files that have the ending *.dbc (those are third party content so you may not have any). Start the game and see if it still works.

    If it does, start reinstalling the Store content. I would start with any premium content you might have. If it still works, go on installing the rest, in groups until you find the guilty party.

    ----------------------------------

    If you do, PLEASE let us know what you found. Many have this issue and it would be instering to know WHAT is causing this conflict.

    ----

    Here's some more trouble shooting steps: http://answers.ea.com/t5/The-Sims-3/Links-to-Mac-help-threads-and-guides/m-p/749664#U749664

    If those don't help, I would suggest posting in the mac forum at thesims3.com (make sure your language is set to US): http://forum.thesims3.com/jforum/forums/show/205.page since macs are not well covered on the AnswerHQ.

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