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Jiltiverish's avatar
Jiltiverish
12 years ago
Solved

blank form to login to sims 3 exchange

I can't login to the sims 3 exchange as the form comes up as an empty window.
pc
technical issues
  • Jiltiverish's avatar
    Jiltiverish
    12 years ago

    Just went to the exchange and everything worked perfectly.

    Thanks for the advice.

    I'll keep a note of it in case it happens again.

    Thanks again

crinrict's avatar
crinrict
Hero+
12 years ago

Try clearing your browser cache or use a different browser.

  • Jiltiverish's avatar
    Jiltiverish
    12 years ago

    I launched the exchange window in IE (which I don't normally use and I haven't updated for at least a couple of years) and I was already logged in, so I logged out and when I went to log back in the login pop up was fine. But I normally use firefox (most uptodate version), that was the browser I created my account with and has worked many times in the past. I emptied the cache, as you suggested, but with firefox I'm still unable to login.

    • crinrict's avatar
      crinrict
      Hero+
      12 years ago

      Contact a Customer Support game advisor so they can take a look at your account to find out what's going on

      Game advisors can be found through live chat.

      1. https://help.ea.com/en/contact-us/ 
      2. Set your language to US at the bottom
      3. Click on Contact a game advisor 
      4. Describe your issue with a few words
      5. Click on Find a Solution
      6. Select Product: ex: The Sims 3 or Origin
      7. Select Issue Type: ex: Billing/Purchasing or Account Management
      8. Select Platform: PC
      9. Click Find solution
      10. Scroll down and click I still need help
      11. Click Chat Now to chat with a Game Advisor

      With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html

      • Jiltiverish's avatar
        Jiltiverish
        12 years ago

        Just went to the exchange and everything worked perfectly.

        Thanks for the advice.

        I'll keep a note of it in case it happens again.

        Thanks again

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