Bought / registered digital game on Origin - Serial Codes Not Working on Sims Website!

Hi everyone,

I merged several threads into one as they all deal with the same issue.

To make sure you redeem your code correctly, please try one of the following flows that best fits your needs.* 

*These only apply if your Origin account is the same as The Sims 3 account used on www.ts3.com.

1.  Did you buy the game in Origin?

If you bought the game in Origin, Origin will auto-register your game (meaning you won't have to enter your code to register).  You will then need to get your items from The Sims 3 website. Be sure to log in with your account here.  

2.  Did you buy your game elsewhere but would like to register in Origin? 

Once you register your game in Origin, be sure to go to The Sims 3 website to get your item.Get your item here. You won't need to re-register your game at this point. 

We also had a maintenance on the Sims Website recently. Can you please check if you see all your games on the Sims Website now?

Thanks,
Ursula