Forum Discussion

3 years ago

Solved

Cannot download anything from The Sims 3 store

The Sims 3 launcher doesn't load teh front page and it says that there is a HTTP 500 error. Since it won't show up I cannot download any bought DLC from store. When I try a window pops up that tell...

technical issues

puzzlezaddict
3 years ago
@dgzosia Try clearing the cache for Internet Explorer. Even if you never use it, the store does for some purposes. Be sure to uncheck the box to preserve data for favorite sites.

https://kb.wisc.edu/page.php?id=15141

If you have Windows 11 and no Explorer, you'll need to instead clear the cache for Edge's IE mode, at the bottom of this page:

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

puzzlezaddict

Hero+

3 years ago

@dgzosia Try clearing the cache for Internet Explorer. Even if you never use it, the store does for some purposes. Be sure to uncheck the box to preserve data for favorite sites.

https://kb.wisc.edu/page.php?id=15141

If you have Windows 11 and no Explorer, you'll need to instead clear the cache for Edge's IE mode, at the bottom of this page:

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

dgzosia
3 years ago
@puzzlezaddictThank you! I deleted cache from internet explorer previously but that didn't work. When I deleted cache from Microsoft Edge everything works fine 🙂