I've tried to install my purchases from Sims 3 store and nothing works. When I click Install button in the launcher after choosing the content I want to install in my game, Origin goes back screen and nothing installs. It happens with store content, worlds and even cc. Nothing installs!
@Arishka145 Does this guide help?
Othewise, I need a few more details. What exactly do you meaan by "Origin goes back screen and nothing installs"? I take it you open the launcher, select an item from the Downloads tab, and click Install, so what do you see after that? Please also confirm that you're playing on a Mac, or if your computer runs Windows, I can move your post elsewhere.
That;s how origin looks when I'm trying to install content
@Arishka145 Please clean-uninstall Origin, as described here:
https://bluebellflora.com/how-to-uninstall-origin-on-a-mac/
and reinstall it. But you shouldn't actually see Origin when installing content through the launcher. As long as the launcher is showing, Origin should be minimized. However, you do of course need to sign into Origin before opening the Sims 3 launcher, and please do open Origin and the launcher separately before trying to install anything.
Please also let me know whether you're running the 32-bit or 64-bit version of Sims 3.
@Arishka145 I wouldn't have any idea what EA support has already suggested. But I do know that if you uninstalled the normal way, that wouldn't be thorough enough to take care of any Origin issues. Unless you specifically used Bluebellflora's guide to clean-uninstalling Origin, you didn't get the cleanest version of Origin possible. So please do that now if you haven't already.
Once you've reinstalled Origin, go into Documents > Electronic Arts and move the Sims 3 folder to the desktop. (This will prevent your existing saves and other user content from loading, but it can be restored later.) Download one Store item, something made by EA and NOT from the Exchange, and see whether it installs. If not, close the launcher and open it again. And also look for a second green plumbob in your Dock: this could be from the installer, hiding behind the launcher, and you can click it to bring it to the front.
I realize you've probably tried at least some of this too. But the point is to do all of it together and in one single test.
@Arishka145 Where is Sims 3 installed: in the main Applications folder or in Users > your username > Applications?
