Cannot install the sim3

After i finish downloading the origin, i try to install the sim3. However, it said my product code is incorrect and cannot download. I have been checked for many times, the product code that i typed is same as the one printed on the product. So what's happen?? what can i do??

technical issues

1 Reply

crinrict
Hero+
12 years ago
You need to talk to a game advisor about that

The AnswerHQ is about Users helping Users.

Game advisors can be found through live chat.

https://help.ea.com/en/contact-us/

Set your language to US at the bottom

Describe your issue with a few words

Select Product: The Sims 3

Select Category: Billing/Purchasing or Account Management

Select Platform: PC

Click Find solution

Scroll down and click I still need help

Click Chat Now to chat with a Game Advisor

With Pics here: http://sims3.crinrict.com/en/2012/10/how-to-contact-ea.html